United States Postal Service

2.3
330 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 801 S Highway 183 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
801 S Highway 183, Leander, TX
78641, United States

Hours

Reviews

2.3
330 reviews
5 stars
81
4 stars
24
3 stars
8
2 stars
11
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and unhelpfulness from staff.

Delivery Issues

Numerous complaints about packages being misdelivered, marked as delivered when not, and delays in delivery.

Staff Performance

While some customers praised individual staff members for their helpfulness, many expressed frustration with the overall performance and efficiency of the staff.

Communication Problems

Customers frequently noted difficulties in reaching the post office by phone and receiving timely responses to inquiries.

Mixed Experiences

Some customers had positive experiences, highlighting friendly staff and quick service, but these were overshadowed by the negative feedback.
  • SK
    Simerjeet Kaur
    Jan 3, 2026
    1.0
    I was in by 12:54, but the guy didn’t let me in even though it closes at 1pm. I saw multiple people rushing in after I got in my car. Absolutely wrong. Why the close time is 1pm if they close by 12:50. This was my first and probably last time visit to this post office.
  • VG
    Viraj Gholap
    Dec 19, 2025
    5.0
    Quick service. Helped with address forward and keys. Larry is great
  • AV
    Amber V
    Dec 16, 2025
    1.0
    ONE person working the counter a week before Christmas…really? Do better.
  • TM
    Tomas Maybach
    Dec 8, 2025
    5.0
    Here’s a story about Leander Postal Staff that Cares! Had a Coffee delivery delivered to my Kiosk Box in my Development (Hazlewood). Went to get it. Not there. And pretty sure the weekend Postal help placed it in the wrong Box. So I left a note for the regular Route Carrier. And yup! They found it and placed it in my Box! Next time you wanna bad mouth USPS. Think about this Story. Not getting the poor reviews for this Location/Staff. Thanks 🙏 for going above and beyond my Hazlewood Community Letter Carrier! Ima make some of that Coffee now ☕️😀.
  • KJ
    Karen Johnson
    Nov 26, 2025
    1.0
    Sent a birthday card with gift certificates over a month ago recipient still hasn’t gotten them. Have been told there is theft that occurs. Unfortunately I didn’t have it insured. Will use Fed Ex next time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.