The UPS Store

3.2
153 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1621 in League City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Randall Shopping Center At South Shore Blvd And Marina Bay.

Details

  • DeliveryNot available

Location

The UPS Store
2951 Marina Bay Dr, League City, TX
77573, United States

Hours

Reviews

3.2
153 reviews
5 stars
74
4 stars
8
3 stars
6
2 stars
12
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unhelpful service from staff, with many citing specific employees as consistently unfriendly.

Efficiency

While some customers praised the speed of service during busy times, others reported long wait times and inefficient handling of packages.

Staff Attitude

Many reviews highlighted a negative atmosphere, with staff appearing unhappy or stressed, impacting customer interactions.

Mixed Experiences

Some customers reported positive experiences with friendly and helpful staff, contrasting sharply with others who had negative encounters.
  • FM
    Frank McWilliams
    5 days ago
    1.0
    The most consistently unfriendly customer service I have encountered. This is the closest UPS Store, so we end up here often for Amazon and other returns. Across repeated visits, staff appear annoyed by customers and unwilling to help, creating an uncomfortable experience from start to finish.
  • DC
    Dena Carrigan
    Dec 22, 2025
    5.0
    Service was great it was quick in and out even though there were 10 plus people in line
  • JW
    Josh W.
    Nov 1, 2025
    5.0
    What a great experience! With the help of some packing materials from this store, I was able to have the best Halloween costume ever. Check out the hunny jar;). Thank you!
  • HC
    Heather Cb
    Oct 20, 2025
    1.0
    I went in Thursday morning at 9:00 am to ship my husband his wedding ring because he forgot it at home and was doing business in Austin for the weekend. I paid $84 and the label and receipt both show Next Day Air by 10:30 am (Friday). Saturday morning it hadn’t shown up so I called UPS, she told me most likely it would be delivered Saturday but she would keep an eye out and if not would get the package re-routes back. She didn’t. This morning it showed still on the truck (NOT out for delivery) so I called UPS and a different woman told me it needed to be delivered before they could do anything. Now- I need to pay to get it sent back! UPS will refund me $58 of my $84 plus I have to pay for the return of the ring that he couldn’t use while in Austin. I’m pretty sure Mary placed it in the wrong pile because she confirmed the package didn’t leave Houston until Saturday. It’s fine, mistakes are made, but I shouldn’t be the one to pay for it and the manager was zero help at all! She was pretty rude 😡
  • CW
    Christianne Wood
    Oct 18, 2025
    4.0
    Close by and somewhat friendly staff. They could smile more but I understand they are stressed and deal with crappy attitudes all day but that’s on the customer not them. A smile would go a long way in getting a 10. 🙂

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1621 in League City offer?

The UPS Store #1621 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.