United States Postal Service

1.9
191 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2700 E Saunders St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2700 E Saunders St, Laredo, TX
78041, United States

Hours

Reviews

1.9
191 reviews
5 stars
34
4 stars
6
3 stars
8
2 stars
3
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful staff and long wait times.

Delivery Issues

Frequent complaints about packages being misdelivered, lost, or not delivered at all.

Staff Attitude

Several reviews mentioned rude or indifferent attitudes from employees.

Accessibility

Customers expressed frustration over the inability to reach the post office by phone and long lines during visits.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness.
  • JP
    Joe Pulido
    Nov 7, 2025
    1.0
    Be careful when you order packages from Amazon and have them delivered by the United States Postal Service. I caught the mailman taking sheers from my front porch via my Nest Doorbell Camera. I went to the Post Office to speak with a supervisor and she seemed like she didn't care about the issue. She seemed to be siding with employee than taking my concern into consideration. I sent her the footage of the video and I filed a police report on the mail man and the next day mail man comes back to drop off sheers on the front porch after delivering mail. I don't know about you but if you catch someone stealing stuff that is not there's you shouldn't keep trust in them. Much less keep them delivering packages in the same route. US Postal Service Officer of Inspector General should take a look at this. The lack of urgency when I told an employee I needed to speak to a supervisor and the supervisor not doing anything to reprimand the mail man for stealing but instead telling him to return the sheers is beyond belief. As of right now I lost trust in the postal service and a 1 star is a generous review.
  • CN
    Cesar Navarrete
    Oct 20, 2025
    1.0
    I wish I could give it a 0, I was in the back of the line and the worker called me up since I was there to pick up a package. I give him my address and he said he went to the back to “look” for it. I saw him in the back and he looked at 2 boxes and gave up harder than Antonio Brown in 2021. He Came up said there was nothing there and I offered to give him the tracking and everything, he said he doesn’t do that and told me to go back to the line, next person that went up to him, he checked the customers tracking. HORRIBLE servic, If I had the power to close that place down and have that worker live without a job for the rest of his life I would!
  • CJ
    C J
    Oct 10, 2025
    1.0
    Everytime I’m expecting a package, they never deliver it. Always putting different kind of excuses such as “we miss you” or “couldn’t find location” to not deliver my stuff. I already made complaint and still hasn’t change.
  • RF
    Reia Fincher
    Sep 21, 2025
    1.0
    This post office needs to be investigated This review would have a-0 if I could but you have to give it one to leave a review To the LAZY LYING mail carrier that was supposed to do the Amazon deliveries to Dorel Apartments today 9/21/2025 it says my package couldn’t be delivered today because you needed a security access code to get into the gate will Mr or Miss Lazy Lier the entry & exit gates at the Dorel Apartments have been broken for the past 3-months you don’t need an access code because both gates are permanently open you should have checked & asked the regular mail carrier that comes daily to deliver the mail & packages to the Dorel Apartments before you lied about attempting to deliver the packages to the Dorel Apartments!!! This is a reoccurring problem every Sunday with the USPS on delivering Amazon packages. To the worthless POST MASTER @ the Saunders St Post Office you and the lying mail carrier both should be fired you for not following up on complaints from the residents of Laredo TX that the Saunders St location services no matter what day of the week it is or time of the day no one ever answers the phone at the Saunders St location when anyone calls. Your job as a Post Master is to make sure all mail & packages are delivered. Regardless!!! USPS is provided a access Code from each and every apartment complex in every city & town across the United States to access that apartment complex to be able to deliver the mail & packages and the codes are to be provided to the mail carriers on that route. I will contact the Head Post Master that is over all the United Sates Post Offices requesting an investigation into Saunders St Post Office in Laredo TX and I will also take my complaints to the local news station as well I am sure there will be a lot of Residents in Laredo that the Saunders St location services that will speak up on the issue they are having with this location!
  • SA
    susie aguilera
    Aug 30, 2025
    1.0
    Put description on second address not corner house and guess where it gets delivered!!!! 5 lost packages and delivered to neighbor. Sent my grandchild to ask for packages and he only returned 3. Not neighborly of him to stay with my packages 😡

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.