The UPS Store

Reviews

• SG

  Sam Garcia

  Nov 18, 2025
  1.0
  ⭐ DO NOT GO TO THIS STORE — ABSOLUTELY HORRIBLE EXPERIENCE ⭐ If I could give ZERO stars, I would. I went to this store three different times, and each visit was more ridiculous than the last. First visit? I was told I needed to bring my own envelope to return an Amazon item. Since when is that a thing? Second visit? Suddenly it’s $2.50 to print a label. Third visit? Now it’s $1 just to tape the label on. GOOD THING I HAD SUPER GLUE IN MY CAR. And here’s the best part: the lady calls her manager over, and the manager actually rips my label off. Then has the nerve to tell me she can print me a new one—FOR ANOTHER FEE. Ma’am… YOU ripped it. That’s your mistake, not mine. And nowhere in their so-called “store policy” does it say a label must be taped a certain way. My super glue was holding it just fine. At this point I realized arguing with them was pointless. To avoid causing a scene (because I really could’ve), I walked out. And THIS is exactly why I always go to the Monarch location—more professional, more helpful, and definitely not as clueless as the staff and manager here. AVOID THIS STORE AT ALL COSTS. They make something as simple as a return feel like a full-time job. They don’t help, they invent fees, and they act like doing their job is some kind of burden. My friend told me they had the same experience, but I tried anyway since it was on my way home. NEVER again. Don’t waste your time.
• DR

  Delia Reza

  Oct 24, 2025
  5.0
  Lo recomiemdo ampliamente, la dueña es muy professional
• BE

  Brenda Escalera

  Sep 23, 2025
  1.0
  I had a very disappointing experience at this UPS location. A package I dropped off went missing, and when I called to ask for help, the owner, Adelia Vasquez, was extremely unhelpful and dismissive. Rather than offering any assistance or showing concern, she was rude and unwilling to even try to help resolve the issue. I expected at least some basic customer service, but unfortunately, that was not the case here. I would not recommend using this location based on my experience.
• TS

  The Joe Show

  Sep 7, 2025
  1.0
  If you are a local or indigenous person to this community then you are just fine. However if you are not (Especially African American) you’d do better just going somewhere else. The lady working here today wasn’t the most pleasant but I’m just happy she took my package.
• CK

  Cati Kahn

  Jul 18, 2025
  5.0
  I highly recommend using this UPS store. Adalia is always so helpful and kind. She has helped me wrap fragile packages with care and is always quick and efficient.

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