United States Postal Service

2.8
128 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 200 N State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 N State St, Lancaster, TX
75146, United States

Hours

Reviews

2.8
128 reviews
5 stars
51
4 stars
2
3 stars
5
2 stars
4
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members, particularly Ms. Blake, Ms. Latoya, and Ms. Felicia, who went above and beyond to assist them.

Delivery Issues

Numerous complaints were made regarding mail and package delivery, including lost packages, incorrect deliveries, and inconsistent service from delivery personnel.

Mixed Experiences

While some customers reported positive experiences with in-store service, others expressed frustration with the overall reliability of the post office, indicating a divide in service quality.

Staff Attitude

Several reviews highlighted issues with staff attitudes, with some customers experiencing rudeness or lack of professionalism from certain employees.
  • AD
    Aaliyah Davis
    Jan 5, 2026
    5.0
    I had an issue with a package being returned due to an address error, and I want to give a HUGE thank you to Ms. Blake. She went above and beyond to help me. She personally located my package, corrected the error in the system, and made sure it was held for pickup so it wouldn’t be sent back. Her professionalism, patience, and willingness to actually help made a stressful situation so much easier. This is the kind of customer service that truly makes a difference. Thank you, Ms. Blake, for doing an amazing job and you are truly appreciated!
  • EW
    Ebony Walker
    Dec 31, 2025
    5.0
    This staff is just amazing!!! Positive attitudes even when they are about to close.
  • MS
    Mary's Solutions
    Dec 31, 2025
    5.0
    I want to take a moment to thank Ms. Blake for delivering customer service at its very best. She took the time not only to resolve my issue, but also to explain how I could prevent it from happening again. She was kind, patient, and extremely knowledgeable throughout the entire process. Ms. Blake even went the extra mile by reaching out to the appropriate person to ensure my issue was fully taken care of. I am truly grateful to have connected with her. She made my experience peaceful, efficient, and positive. I felt heard and supported from the moment she answered the phone until the time we ended the call. Thank you for such outstanding service.
  • TC
    Torah Carter
    Dec 31, 2025
    5.0
    I want to thank Mrs Blake and miss toya for getting my last minute package
  • RR
    Rocio
    Dec 28, 2025
    1.0
    This post office is the worst , my package never delivered or go missing they never can find my apartment , I have to go out my way to get my package from the office because they can’t deliver this is the most frustrating thing I ever had to deal with . I understand if is a big heavy package but small packages lying about can’t deliver this is ridiculous , my apartment complex doesn’t have a gate to access to the building is not hard to find it , I live in the 2 floor apartment is because they don’t want to go up the stairs to deliver I’m believe . The present for Christmas we’re not deliver on time my son was upset I have to pick up after Christmas at the post offices this are pictures of delivery one never find in the parcel lock and the other one was not delivered . The service in the offices is great but is the delivery service the worst when you need your package at your door I’m not happy about it .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.