Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4214 in Lakeway offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located At The Corner Of Rr 620 And Lohmans Crossing Rd In The Rear Of The Cvs Parking Lot..
Details
- DeliveryNot available
Location
Hours
Reviews
3.7
156 reviews
5 stars
100
4 stars
5
3 stars2
2 stars2
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the staff for being friendly and helpful, others report poor service and unprofessional behavior from management.
Shipping Issues
Numerous complaints about shipping delays and issues with package handling, particularly with perishables and Amazon returns, indicate a lack of accountability and reliability.
Store Efficiency
While some customers appreciate the quick service during busy times, others experienced long wait times and inefficiencies, particularly with printing and shipping processes.
Staff Knowledge
Some staff members are noted for their helpfulness and knowledge, while others, particularly management, received criticism for a lack of customer service skills.
Store Policies
Customers expressed frustration with store policies regarding packaging for returns and additional charges for services that are typically free at other locations.
- DMDebbie MullenNov 17, 20254.0It has usually been very auick and easy to get in & out.
- GDGiovanni DiBartoloOct 23, 20251.0Let me premise this that til this encounter I have always had a positive experience. Emma the store manager turfed me off to Amazon when my return was lost and even though it was never scanned or a label attached. Her employee Ellie took possession my package and placed it in the store waiting for a label to be generated. Assuming she was able to complete this transaction, I left the store. I called the next Day because the package was never scanned and showing never received. The person I spoke to said they would look into it and call me back of course no call back .When I showed up 2 days later Because the package still showed never scanned Ellie took no accountability and kept pointing to the area Where she placed the package and even Smirked at one point. Emma Pulled footage from the cameras Showing that Indeed I handed her the package, but they’re claiming that she scanned the package at that time, even though she had no label to scan .They continue to place blame on Amazon for the lost package, even though it never left the store w/ a label and scanned. This is very concerning because they are not owning their mistake. All Emma can do at this point is continue to give me Amazon’s 800 number Which is complete waste of time. If you go to the store, make sure you keep them accountable because their manager will not.
- EVEva ValdesOct 15, 20251.0If I could give zero stars I would. I went with a package that met the measurements of UPS flat rate fee and the package weighed 8.7 lbs. It should have been around $30. The older gray haired woman said UPS did not offer that and told me it would be $46 for 8.7 lbs regular ground. I pulled up the UPS web site and showed her that my package was even smaller than the extra large measurements shown on the website. She kept getting louder and the other old guy who was helping me originally screeched "I will not ship this package either" making a huge scene. I checked on UPS website put in my package info and guess what it was a shipping fee was under $31. I had sent a similar package 2 weeks prior with no issues. I ended up going to USPS for shipping. Buyer be ware, they scam you here. Better to get your own shipping labels online Just horrid customer service.
- DGDiana GutierrezOct 1, 20255.0I have always used this store as my go to for packages and Amazon drop off! They are quick and efficient and the customer service was wonderful today ! Ask for Suevan and you will be a priority and valued as a customer !
- JVJose VasquezSep 27, 20251.0Staff at this ups store/facility are great! Unfortunately UPS is horrible they do not follow simple delivery instructions. Delivery drivers cannot read simple English or maybe can’t read & understand English at all. I no longer use ups! FedEX is by far a better and more dependable shipping/delivery service!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the regular business hours for The UPS Store in Lakeway?
The UPS Store in Lakeway is open Monday to Friday from 8:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 4:00 PM.
Does The UPS Store offer services on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 4:00 PM.
What types of services does The UPS Store in Lakeway provide?
Services include expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and computer access.
Where is The UPS Store located in Lakeway?
It is located at 2121 Lohmans Crossing Rd, Suite 504, in the rear of the CVS parking lot, at the corner of RR 620 and Lohmans Crossing Rd.
What payment options can customers use at The UPS Store?
Customers can pay using American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Are there any special offers available at The UPS Store?
Yes, customers can save big with special offers and coupons available through their website.
How can I contact The UPS Store in Lakeway?
You can call them at +1 512-263-4113 or email store4214@theupsstore.com.
Are there any nearby restaurants where customers can grab a meal before or after visiting The UPS Store?
Thai Spice Austin and MorninGlory are nearby restaurants offering Thai cuisine and breakfast/brunch options, respectively, convenient for customers visiting The UPS Store.
What other businesses are near The UPS Store that might be of interest to customers?
Nearby businesses include NewSound Hearing Aid Centers for hearing aids and audiology services, and Cabeza Advertising for marketing and advertising needs.
Is The UPS Store near any home or professional service providers?
Yes, 'It's So Clean' offers home services nearby, and Shred Nations provides shredding services close to The UPS Store, useful for customers needing these services.