The UPS Store

Reviews

• AS

  abigail serna

  1 day ago
  1.0
  I had a seriously concerning experience at this UPS Store location, and I would strongly warn others before trusting them with anything valuable. I brought in a high-dollar item for return and paid to have it packaged in-store specifically to avoid any issues. That means the item was handled entirely by their staff from the moment it was handed over. Despite that, the retailer later received a box containing a pair of children’s shoes instead of my item. That’s not a minor mistake, it’s a completely different product and raises major concerns about what actually happened while the package was in their possession…. It leads me to believe that something odd is going on at this location. When I returned to the store looking for answers, the situation got even worse. I asked about their “24-hour surveillance” to see if the packaging process could be reviewed. Instead of taking this seriously, the employee I spoke with was dismissive, told me they only keep footage for 7 days, and actually audibly laughed at my request to look at the footage. (Can’t remember employees name but he had a lighter complexion, tall, dark hair, wore glasses, I’ve seen other reviews about him lmao). He had snarky responses and frankly was a smart-ass. That kind of response to a situation involving a missing high-value item is beyond unprofessional—it’s unacceptable! At this point, there’s zero accountability, zero urgency to investigate, and no effort to make this right. I trusted this location with something valuable and paid for their service to ensure it was handled properly. Instead, I’m left dealing with a completely mishandled return and a store that couldn’t care less. The only resolution that was offered was to take it up with their customer service line lol. Use extreme caution if you’re considering this location, especially for anything of value. It’s clear to me that this location is doing something weird with known high dollar packages by the way they chose to handle the situation today or otherwise just straight up rude! Would not recommend this location :)
• MD

  Marcella Diaz

  3 days ago
  5.0
  Great customer service. I’ve been to this location dozens of times and never have a problem! The owner is so polite and helpful too along with every clerk I’ve encountered.
• LL

  Love

  6 days ago
  5.0
  So fast!
• MT

  Mary Tidawell

  Apr 9, 2026
  5.0
  The employees were so nice and knowledgeable They packed my package perfect. I will definitely be coming back to this location
• TP

  Thomas Paine

  Apr 7, 2026
  5.0
  Most efficient organization at this store. Especially handle Amazon returns accurately and effectively. The people that are very nice and kind and patient. I would recommend the store to anyone

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