The UPS Store

Reviews

• RM

  Rob Mfield

  3 days ago
  1.0
  They have a phone, but they don't answer it. Today I was returning something to Amazon, but the system was down. They said check back. I guess I have to drive again to check. Answer your damn phone!
• BN

  Becky Nelson

  5 days ago
  5.0
  “I have made four or more visits to the Kyle UPS Store in the past five months, and, believe it or not, I was helped by the same associate each time. Austin always greeted me with a warm smile and a very helpful attitude. A few times, I needed extra help with downloading and printing labels from my phone or printing numerous copies of important documents from emails. Austin always went above and beyond to help, never complaining. This is the kind of service that keeps customers coming back. Austin, keep up the amazing customer service—thank you!”
• NS

  Natosha Smith

  Apr 1, 2026
  5.0
  I had written this long, good review over Jessica, but for some reason it won’t let me post anyways I just wanted to say she went above and beyond for me today and just wanted to say thank you so much. It’s people like you that are making me want to move back to Austin, so thank you.
• SH

  Sonia Hernandez

  Mar 23, 2026
  5.0
  Trent was exceptionally kind. Great customer service. Any questions I had he answered with knowledge and he quickly helped me with my packages. Thank you very much for taking the time to attend to my concerns.
• DL

  Daryl Lyon

  Mar 19, 2026
  5.0
  Trent was so patient, thorough and kind. My Amazon return was showing only 5 items returned but I had 6. It took Trent a few minutes to sort through all the labels and compare numbers but eventually he figured it out and was able to complete my return. Thank you, Trent!!

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