United States Postal Service

2.4
218 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 555 Veterans Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
555 Veterans Dr, Kyle, TX
78640, United States

Hours

Reviews

2.4
218 reviews
5 stars
62
4 stars
9
3 stars
6
2 stars
14
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to frustration and dissatisfaction with service.

Delivery Issues

Numerous complaints about misdelivered packages and mail, with some customers experiencing lost items and incorrect deliveries.

Communication Problems

Customers expressed difficulty in reaching the post office by phone, with many stating calls go unanswered.

Positive Staff Experiences

Despite negative feedback, some customers praised specific staff members for their helpfulness and friendly service.
  • JH
    Jon Herrmann
    Jan 5, 2026
    2.0
    Terrible hours.
  • SS
    Sagar Sapkota
    Dec 24, 2025
    1.0
    Takes forever to connect with an agent. Frustratinggggggggg, cannot speak with the agent. Automated call will not let you talk to the customer service agent. The worst service everr
  • FO
    Francisco Olivas
    Nov 11, 2025
    3.0
    Abren muy tarde quieren cerrar temprano casi las 9 dela mañana permanece cerrado
  • PP
    PAU
    Oct 30, 2025
    1.0
    Never answer calls and packages are always being missed delivered.
  • SN
    Sydney Nice
    Oct 8, 2025
    1.0
    Immediately marked my package as dead mail instead of delivering it to my apartment complex because they’re “not paid to go into the office of apartments” then when I try to file a missing package claim every single person who works there verbally says they don’t know how to do it. Useless and thanks so much for throwing away my $50 shirt in less than 24 hours after you didn’t even try to deliver it! And fix the ac . Shouldn’t have to sweat while I wait 15 minutes for your supervisor who also says they don’t know how to do their job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.