The UPS Store

Reviews

• NH

  Nora Harper-Molnoskey

  1 day ago
  2.0
  I hate going to this location. It's always packed and there aren't enough employees to help everyone out in a timely fashion. Everyone who works at this location has been super nice, but I'm not going to wait in line for 30 minutes because Suzie Scammer has a box full of Amazon returns and each piece has to be scanned. This happens every time I need to drop off a single package at this store.
• JM

  Jonathan Malott

  Mar 3, 2026
  2.0
  I went to this UPS Store to return a package, but the cell reception inside was very poor. I needed to pull up the return QR code on my phone, so I noticed they had a guest Wi-Fi network posted and asked for the password. The staff told me they don’t give the password out. It’s frustrating to see a guest network available but not allow customers to use it—especially when reception inside the store makes it difficult to access something as simple as a return code. Providing access, even temporarily, would make the return process much smoother for customers.
• DC

  David Cruz

  Feb 24, 2026
  5.0
  I went to the UPS store on FM 1626 Kyle, to send a package that needed to be sent urgently. I was assisted by Gabe who was friendly and helpful. He put my mind at ease knowing that this was an urgent matter. Thank you Gabe for the friendly professional service.
• MH

  Maria Howard

  Feb 19, 2026
  1.0
  I witnessed an employee openly discriminate against a couple for not speaking English. His attitude changed immediately once he realized they did not speak English, and he was blatantly rude. What was equally concerning was that no one else stepped in to address the situation. Discrimination of any kind is unacceptable, and businesses should ensure their staff treat all customers with respect and professionalism.
• AC

  Allison C.

  Feb 16, 2026
  1.0
  The UPS store was the only option I had when I had to return my amazon order. Welp, come to find out weeks after my return Amazon says the box was empty. Apparently, an associate of the store stole the items out of the box and then proceeded to scan and return the item to Amazon. Now I have been charged for the item I returned. Don't use this store to return your Amazon orders, they will steal the product and process your return.

Frequently Asked Questions About The UPS Store