The UPS Store

Reviews

• JM

  Jonathan Malott

  3 days ago
  2.0
  I went to this UPS Store to return a package, but the cell reception inside was very poor. I needed to pull up the return QR code on my phone, so I noticed they had a guest Wi-Fi network posted and asked for the password. The staff told me they don’t give the password out. It’s frustrating to see a guest network available but not allow customers to use it—especially when reception inside the store makes it difficult to access something as simple as a return code. Providing access, even temporarily, would make the return process much smoother for customers.
• DC

  David Cruz

  Feb 24, 2026
  5.0
  I went to the UPS store on FM 1626 Kyle, to send a package that needed to be sent urgently. I was assisted by Gabe who was friendly and helpful. He put my mind at ease knowing that this was an urgent matter. Thank you Gabe for the friendly professional service.
• MH

  Maria Howard

  Feb 19, 2026
  1.0
  I witnessed an employee openly discriminate against a couple for not speaking English. His attitude changed immediately once he realized they did not speak English, and he was blatantly rude. What was equally concerning was that no one else stepped in to address the situation. Discrimination of any kind is unacceptable, and businesses should ensure their staff treat all customers with respect and professionalism.
• AC

  Allison C.

  Feb 16, 2026
  1.0
  The UPS store was the only option I had when I had to return my amazon order. Welp, come to find out weeks after my return Amazon says the box was empty. Apparently, an associate of the store stole the items out of the box and then proceeded to scan and return the item to Amazon. Now I have been charged for the item I returned. Don't use this store to return your Amazon orders, they will steal the product and process your return.
• FQ

  Fred Quimby

  Feb 8, 2026
  1.0
  Despite their website citing, "come in today to get your documents notarized," they don't tell you when a notary is actually present in the store. Despite an entire page devoted to notary, they didn't even state to call for hours a notary is present. Further, they told us that they will only notarized some documents, but they couldn't tell us what those were. Further, they asked to look at the document and literally said, "This is probably one of those case by case basis ones." Then they told us the owner only let's them notarize certains documents, but no one knew which documents those might be. I'd strongly suggest this UPS location to maybe add a small notification to at least call to see if a notary is present or maybe give some hours. This isn't rocket science here.

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