United States Postal Service

Reviews

• MS

  Mahoghany Sol

  Nov 4, 2025
  1.0
  These people are highly unprofessional, dishonest, rude, and downright nasty. I had a passport appointment. The woman who initially received me asked for the packet of documents, then she told me that I had to put a phone number on the application. I told her that I did not have a valid phone number (neither is there a law requiring it), and I informed her that the State Department would send notice in writing, as they did when I initially applied, if they need anything. She immediately gets an attitude and sends me to the end of the counter to yet another nasty employee (Michelle), who told me that I "must" put a number or she would not help me further. Then she rudely told me to step aside. I was basically forced to put a number that could not be reached. She began to help another customer who came in after me for passport services. I asked if I could speak with her supervisor, she told me that she would NOT get one, and they could NOT make her. Then she directed me to ring the doorbell to get a supervisor. I rang the doorbell, and the same male supervisor (Darrell) I saw upon entry standing at the counter was the same one that came to the door. He acted as if he didn't know what was going on. I explained to him that I was being refused help because I didn't have a valid phone number, and that Michelle was refusing to do her job for no lawful justified reason on top of being super rude and nasty. He seemed nonchalant about her behavior, but asked me to give him my packet so he could take care of it. I gave him the packet, he came back and tells that they set an appointment at the Humble location. I asked why they changed my appointment; when I made an appointment at this post office. He stated he did not change my appointment. I asked then why are you telling me that Humble will see me at 2 pm, instead of processing my packet. He stated the station manager (Kim) said to schedule it with Humble because the clerks at the front refused to process it. I asked to speak with her and he told me to wait. Kim comes to the window, and I asked for an explanation as to why she scheduled me with Humble instead of processing my packet. She stated that it's not that they can't, but she's not sure of what transpired. If this is true why would she reschedule me instead of communicating with me, and making her staff do their job. I let her listen to the recording of the interaction. She then asked if I had another ID mind you, I presented them with a military ID (It's accepted per the State Dept website). I told her this ID was allowed (she should know this). She then told one of the clerks that it was allowed. At this point I did not feel comfortable with leaving my documents with these employees. It was clear that the unprofessional, nasty treatment was the norm and allowed. This is partly why the govt is shut down now. These agencies and employees are not doing their job in a professional, ethical manner. Why offer services if you are going to be down-right nasty and refuse to do your job? Trying to create a barrier so the customers can't get the documents they need to travel is unethical and unlawful. It's prohibiting travel. I will never step foot in this place again!! I also asked Kim how I could make a formal complaint, and she told me to contact the 1800 number, but after leaving, I saw I could have made it with her, so again, they were all in it together. They should all be fired!! What a disgrace. I left in tears and disgusted. Listen to the recorded interaction.
• KS

  Kandis Sterling

  Oct 22, 2025
  5.0
  10/22 3 pm Michelle Barbie and another lady were very nice and patient! Love them!! Thank you ladies for the awesome customer service!!
• SH

  Sydny Hively

  Oct 21, 2025
  1.0
  Absolutely AWFUL customer service. Edward was his name I believe. He mouthed off to a customer saying I quote “ I won’t answer such a simple elementary question”. Not once but twice to a customer just asking if the bag he has will work. My passport appointment was at 11:45. I arrived 15 mins early, 11:30 like required. I stood by the “window” the rude man told me to stand by. For 45 mins past my appointment time. No one ever showed up. I asked the man if anyone knew I was here. He says are you standing by the window? I took one step back, smiled nicely & said yes, for over 45 mins now. Large line began to form behind me & I decided not to put up this this anymore & walked out. That man is awful & should be fired.
• KM

  Kat Murray

  Oct 17, 2025
  1.0
  Went in to get a passport. The rude lady with the nappy wig told me I couldn't apply because I have an out of state id. Went to humble post office no issues.
• CD

  Cole Doneghue

  Oct 16, 2025
  1.0
  Employee(Edwin) screaming cussing threatening and throwing packages at customers for not having their transaction completed by 6pm when they were in the building well before 6. Absolutely Insane. Looking at the reviews he constantly has 1 stars for being rude and disrespectful. How does he still have a job there?

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