The UPS Store

3.1
129 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2219 in Kingwood offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Randalls Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
4582 Kingwood Dr, Kingwood, TX
77345, United States

Hours

Reviews

3.1
129 reviews
5 stars
63
4 stars
4
3 stars
3
2 stars
2
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees like Jason and Abby received high praise for their friendliness and efficiency, while others were criticized for rudeness and lack of professionalism.

Efficiency

Customers noted that service can be slow, especially during peak times, with long lines and understaffing being common complaints.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and failure to adhere to posted hours, leading to customer frustration.

Staff Attitude

While some staff members were described as friendly and helpful, others were reported to be rude and dismissive, impacting overall customer experience.

Store Hours

Frequent complaints about inconsistent store hours and early closures, causing inconvenience for customers.
  • KE
    Krystel Eden
    6 days ago
    5.0
    I’m here nearly every day, and Jason and his crew are always friendly and helpful. Even with rude customers, they stay patient and provide excellent service.
  • CT
    Cynthia Tijmes
    Nov 3, 2025
    5.0
    Eric & Kevin are amazing at fulfilling the needs of customers. They are helpful and efficient when we are in a hurry to get our packages out in a timely manner. Thank you for the excellent customer service at our Kingwood location.
  • VG
    Valeria Gomez
    Oct 31, 2025
    1.0
    Jason needs an attitude adjustment real quick. The way he speaks to customers is absolutely appalling the biggest attitude while on the phone with ups customer support to see about shipping something out of the country. I wasn’t even the customer he was assisting but I felt so sorry for the gentleman who was being treated so poorly by Jason. This UPS store should be ashamed of themselves.
  • AK
    alexa kuehl
    Oct 30, 2025
    5.0
    Amazon had a very tricky return. They patiently helped me navigate it successfully with Amazon. Locations with asicuates who actually help keep us coming back. Hats off Kingwood location
  • LL
    Lisa
    Oct 17, 2025
    5.0
    I had to return two large barstools, and Abby made the whole process absolutely effortless. Even though it was after 6 p.m. on a Friday, she was still warm, patient, and genuinely kind. Her professionalism stood out—she handled everything with skill and a smile, and it was clear she takes real pride in helping customers. Abby’s customer service was exceptional from start to finish—efficient, friendly, and reassuring. I left feeling grateful for her help and impressed by her upbeat attitude at the end of a long day. Highly recommend this UPS Store thanks to Abby’s outstanding service! Thanks, Abby.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:30 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2219 in Kingwood offer?

The UPS Store #2219 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.