The UPS Store

3.2
123 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1571 in Kingwood offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Randalls Center Next To Gnc.

Details

  • DeliveryNot available

Location

The UPS Store
526 Kingwood Dr, Kingwood, TX
77339, United States

Hours

Reviews

3.2
123 reviews
5 stars
60
4 stars
5
3 stars
4
2 stars
5
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being friendly and helpful, while others report rudeness and lack of professionalism from certain employees.

Staff Knowledge

Many customers appreciated the staff's knowledge and assistance with shipping and printing, although there were instances of misinformation and confusion.

Store Environment

The store is generally described as clean and well-organized, but some customers noted issues with long wait times and understaffing during busy periods.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing, particularly for printing services and shipping costs, leading to feelings of being overcharged.
  • KD
    Kay DM
    6 days ago
    1.0
    Horrible vustomer service experience, Jasmine has a bad attitude towards the customers, came in to the store to do some return and her attitude was not friendly and un welcoming, seemed like she didnt want to be there at all. Asked her if she had an attitude and she gave me this smirk and said no, finished my transaction and she was not giving me my receipt asked her for it and said move out of the way so I can help the people behind you but didnt want to give me my receipt. Called the next day to speak to the so called manager Will Gardner and he acted like he didnt care either. I will be taking my business else where , both of these characters are in the wrong line of work .
  • KW
    Keith W.
    6 days ago
    4.0
    Staff is always professional. I rarely have to wait long.
  • OF
    OnJanea Forde
    Dec 17, 2025
    5.0
    Love that they are close by, the wait times are never really that long, the associates are very knowledgeable and they get my packages to their destination every time !
  • KK
    kam
    Aug 26, 2025
    5.0
    I’m totally CLUELESS when it comes to UPS, fedex, etc. but Tariq was very patient and straight forward, which I appreciate SO much!
  • EJ
    Erica Jones
    Aug 26, 2025
    2.0
    Just left the store, arrived at 8:00 am upon store opening 8.26.25. The young lady tried to be nice, her words were nice but face and body language were saying otherwise. Another customer came in as I was filling out some paperwork, all I can say is, good character means doing the right thing even when you think no one is looking.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:30 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Kingwood offer?

The UPS Store #1571 in Kingwood offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, small business services, and passport/photo ID services.