The UPS Store

Reviews

• JR

  Jessica Ramirez

  1 day ago
  5.0
  Even though they were packed walking in, Ashley had the line moving soo quickly while managing 2 separate transactions simultaneously throughout the entire line. She was friendly, efficient, knowledgeable, honest, and just a pleasant personality to interact with. The other worker there was a tall gentleman and he was very calm and courteous as well, even while dealing with belligerent and rude customers. I applaud them both for working sooo quickly and professionally!
• CM

  Catherine McCullum

  Apr 20, 2026
  5.0
  Customer service is excellent. Staff very friendly and helpful. The price was much better than the US post office, and it won't be left sitting in a warehouse somewhere until they decide to deliver. I will only use UPS from now on. 🤗👍🏽✨
• VC

  Vincent Capra

  Apr 17, 2026
  1.0
  Apparently answering the phone is not an option every single time you call it goes to voicemail
• BM

  Brittany Michelle

  Apr 10, 2026
  2.0
  I went to the UPS Store on Fort Hood to return my old work equipment and carried in two large boxes with monitors by myself, making two trips. When I got to the counter, the woman with braids at the front desk asked if I had my QR codes, and I told her yes. Then a tall woman with short curly hair told me the store was out of big boxes, pointed to the smallest box they had, and basically told me to go to another store. She was very firm and unapologetic, with no sympathy for the situation at all. What bothered me most was not that they were out of boxes, because I understand that happens. It was the lack of empathy and customer service after seeing me carry in two heavy boxes. The woman with braids did at least say “sorry” as I walked out, and I appreciated that because it felt human. But the overall experience was frustrating, dismissive, and inconsiderate.
• T

  岩石Tommy

  Feb 23, 2026
  3.0
  usually pretty good as I do frequent business at this location. But there are times where the staff is wildly incompetent and rude. My carrier indicated it was delivered to this location, but the staff is so slow, they "haven't scanned it in" their system yet. I have to come back later to pick up my package due to their ineptitude. Highly unprofessional. What is the point of even using this service if I can't pickup a package I am waiting for?

Frequently Asked Questions About The UPS Store