United States Postal Service

2.2
127 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2403 W Stan Schlueter Loop to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2403 W Stan Schlueter Loop, Killeen, TX
76549, United States

Hours

Reviews

2.2
127 reviews
5 stars
29
4 stars
5
3 stars
5
2 stars
7
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Long Wait Times

Many customers reported long wait times due to insufficient staff, with lines often extending out the door.

Delivery Issues

Frequent complaints about lost or misdelivered packages, with customers expressing frustration over unreliable service.

Inconsistent Hours

Customers noted discrepancies in posted hours and actual opening times, leading to confusion and wasted trips.
  • GC
    Giovannie Cos
    5 days ago
    1.0
    Rude lady named nannies or whatever works there, didn't like that i asked a question just before they closed,I was willing to go back next day but she spoke to me rudely here's an example of what she said, "yo,you should know about this or that"
  • JH
    Jess Hadnot
    Dec 15, 2025
    1.0
    If I could give a negative 10 starts I would. Line out the door 1 person working 1 pops up and then disappears then comes back. Waiting 40mins with 2 toddler just to be told no you need to go here when she seen what I had in my hand. Absolutely horrible costumer service and very rude and disrespectful.
  • PL
    Phoenix Landon
    Dec 8, 2025
    1.0
    Your customer care robot is so confusing and Everytime I try to ask to to to someone at the physical place it says it doesn't understand me I physically cannot drive or walk unless someone's else takes me so this needs to be fix pick up yalls damn phones and stop being lazy letting a robot do it for u
  • JF
    James Fuller
    Nov 24, 2025
    4.0
    Good post office
  • TH
    Tran’s Hardware
    Nov 18, 2025
    5.0
    I’ve been here a few times now and I’ve honestly had a good experience all times.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.