Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6165 in Killeen offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
Location
Hours
Reviews
3.3
138 reviews
5 stars
75
4 stars
5
3 stars2
2 stars
4
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and poor service experiences.
Efficiency
Many customers appreciate the quick service and minimal wait times, although some express frustration with delays and inefficiencies.
Pricing Issues
Several reviews mention dissatisfaction with pricing, particularly regarding additional fees for services that customers feel should be included.
Management Concerns
There are complaints about management and employee behavior, with some customers feeling that staff are unprofessional or unhelpful.
Store Condition
The store is generally described as clean and well-maintained, although some customers have noted issues with staff wearing masks and the store's operational hours.
- LMLeeAnna Moore2 days ago3.0Good location, friendly and helpful staff. At times slow service.
- KFKimberly FOct 31, 20255.0There were two women working there when I went in 10/30 around 2:30. The lady that helped me was awesome, it’s the second time she has helped me and both times she was amazing! The other lady was also amazingly friendly, they seemed to work perfectly together. Just had to give some love, they were exceptional!
- SSShea SitzOct 1, 20251.0If I could leave 0 stars, I would. I brought in a package to ship that I had already printed the label for. My ink cartridge is going out, so the barcode wouldn't scan, but the tracking number was plainly legible so you could just type it in to the system. The store refused to take it, lying that the UPS Driver had to be able to scan it, even though they have to type it in when labels get damaged in transit anyway. On top of that, they won't print a new one anymore, that bow costs $4. And no, not $4 for the label and ink materials, because those are provided for free from corporate, which I just found out from calling them. No, the fee is an email fee, because email apparently costs money to send now. And it's not UPS that sets this either, as it is free company wide, but any fees such as those are set by the franchise owner. I will not be using UPS in this area any longer due to this since it is likely the same person whom owns them all. I can't believe this.
- SWSharon WhiteSep 22, 20255.0Every time I visit the UPS Store on San Schlueter Loop, Killeen, TX, there is hardly no wait! The staff are very friendly and personable. They give excellent customer service, and I plan to continue to use them for all my mailing needs! Great job, UPS!!!
- MRMichael RendermanSep 19, 20251.0I go to this store a lot to return my amazon packages and nine out of ten times I get an attitude, I always say hello and nothing back. I always say thank you and not even an acknowledgment that a customer is in the store.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #6165 in Killeen offer?
The UPS Store #6165 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store in Killeen?
The UPS Store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 12:00 PM to 5:00 PM, although holiday hours may vary.
Are there any special holiday closures for The UPS Store?
The UPS Store is closed on Thanksgiving Day (November 27), Christmas Day (December 25), New Year's Eve (December 31), New Year's Day (January 1), and Martin Luther King Jr. Day (January 19).
What payment options are accepted at The UPS Store?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store #6165 located?
It is located at 2809 W Stan Schlueter Loop, Ste 101, Killeen, TX 76549, USA.
Can customers visit other nearby locations for related services when visiting The UPS Store?
Yes, nearby places include HBB Mayoreo Wholesale for beauty supplies, Metro by T-Mobile for mobile phone needs, and Shred Nations for shredding services, providing convenient options before or after your visit.
Are there any nearby places to relax or have a drink near The UPS Store?
Yes, Lazy Boba, a bubble tea cafe and tea room, is nearby where customers can enjoy a refreshing drink before or after visiting The UPS Store.
Where can I find beauty and spa services near The UPS Store in Killeen?
Nearby, you can visit RJ's Hair Designs and Luxeriance Head Spa & Esthetics for hair salon and spa services.
Are there real estate services close to The UPS Store?
Yes, Onesta Real Estate Investors, Price Realty Group, Arricka Price Realtor - Arri, and Sierra Rentals & Property Management offer real estate services near The UPS Store location.