The UPS Store

3.3
138 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6165 in Killeen offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
2809 W Stan Schlueter Loop, Killeen, TX
76549, United States

Hours

Reviews

3.3
138 reviews
5 stars
75
4 stars
5
3 stars
2
2 stars
4
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and poor service experiences.

Efficiency

Many customers appreciate the quick service and minimal wait times, although some express frustration with delays and inefficiencies.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly regarding additional fees for services that customers feel should be included.

Management Concerns

There are complaints about management and employee behavior, with some customers feeling that staff are unprofessional or unhelpful.

Store Condition

The store is generally described as clean and well-maintained, although some customers have noted issues with staff wearing masks and the store's operational hours.
  • LM
    LeeAnna Moore
    2 days ago
    3.0
    Good location, friendly and helpful staff. At times slow service.
  • KF
    Kimberly F
    Oct 31, 2025
    5.0
    There were two women working there when I went in 10/30 around 2:30. The lady that helped me was awesome, it’s the second time she has helped me and both times she was amazing! The other lady was also amazingly friendly, they seemed to work perfectly together. Just had to give some love, they were exceptional!
  • SS
    Shea Sitz
    Oct 1, 2025
    1.0
    If I could leave 0 stars, I would. I brought in a package to ship that I had already printed the label for. My ink cartridge is going out, so the barcode wouldn't scan, but the tracking number was plainly legible so you could just type it in to the system. The store refused to take it, lying that the UPS Driver had to be able to scan it, even though they have to type it in when labels get damaged in transit anyway. On top of that, they won't print a new one anymore, that bow costs $4. And no, not $4 for the label and ink materials, because those are provided for free from corporate, which I just found out from calling them. No, the fee is an email fee, because email apparently costs money to send now. And it's not UPS that sets this either, as it is free company wide, but any fees such as those are set by the franchise owner. I will not be using UPS in this area any longer due to this since it is likely the same person whom owns them all. I can't believe this.
  • SW
    Sharon White
    Sep 22, 2025
    5.0
    Every time I visit the UPS Store on San Schlueter Loop, Killeen, TX, there is hardly no wait! The staff are very friendly and personable. They give excellent customer service, and I plan to continue to use them for all my mailing needs! Great job, UPS!!!
  • MR
    Michael Renderman
    Sep 19, 2025
    1.0
    I go to this store a lot to return my amazon packages and nine out of ten times I get an attitude, I always say hello and nothing back. I always say thank you and not even an acknowledgment that a customer is in the store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6165 in Killeen offer?

The UPS Store #6165 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.