United States Postal Service

2.3
278 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 520 E Vine St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
520 E Vine St, Keller, TX
76248, United States

Hours

Reviews

2.3
278 reviews
5 stars
72
4 stars
12
3 stars
8
2 stars
19
1 star
167

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful interactions with staff, leading to frustration and dissatisfaction.

Delivery Issues

Numerous complaints about misdelivered packages, missing mail, and inconsistent delivery schedules were noted.

Long Wait Times

Customers frequently experienced long lines and delays, often with insufficient staff to handle the volume.

Facility Maintenance

The post office was criticized for poor maintenance, including broken doors and the absence of drop-off boxes.

Mixed Employee Performance

While some employees received praise for their helpfulness, others were described as rude or unprofessional.
  • CM
    Corey Maynard
    Nov 12, 2025
    1.0
    Worst post office in TEXAS...
  • HF
    Heber Flores
    Nov 3, 2025
    1.0
    Very bad service
  • KM
    Kimberly Morgan
    Oct 25, 2025
    1.0
    They need to fix their self service drop box! Place needs to some serious TLC. Whoever runs this place should be fired
  • PB
    Patrick Behringer
    Oct 14, 2025
    5.0
    I've been here many times and had good experiences. I'm glad they're open until 5:30 as well.
  • MC
    mr. beefy the carnivore
    Sep 25, 2025
    1.0
    Utter failure of a mail service. Seriously, is the delivery guy mentally not all there? They have now misplaced $450 worth of packages while marking it as delivered. Honestly, get it together. Found the packages myself after getting lucky and catching the USPS guy. Had to have him open the parcel lockers, not the hub, and look around for my name/address. Finally found it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.