The UPS Store

Reviews

• CM

  Corina Massara

  Nov 17, 2025
  1.0
  I have had nothing but the worst experience going into this store on more than one occasion. Just before Halloween I went in the store and I tried to mail packages to an army base which apparently the staff was either not trained on how to do or their computer systems do not do. I have mailed out to the Army many of times through different mailing services and had absolutely no issues. Today I went to mail a personal package to my daughter in Colorado where there were multiple items including undergarments. I understand everything must be weighed to decide prices but they left it on the scale after I paid the due and then continue to help five more customers while leaving said items on scale. I paid $45 and when I asked if I could watch them box them because they still had not they carried him to a back room. I again said may I please watch them box my belongings because there was also small pieces to a child's toy that's when they told me that is where they box things. Again I have mailed things out many of times and never had this many problems asking somebody to box something that I'm paying to be mailed out in front of me. I was told that it is because there was customers in the store however I did wait off to the side until there were no customers to ask for this to be done. I don't normally leave negative posts because I was in Customer Service for years and know that sometimes we all have bad days but this is two times in a row with utter disregard to helping the customer. I can guarantee this much it will be the very last time that I go to the store I don't care how close it is to my house.
• AC

  Angela Cooper

  Nov 11, 2025
  1.0
  I do not recommend their notary services. The notary service charges are posted and state $10 for the document and $1 for each additional signature. I have used their notary services for years and this is how I was charged. Today the manager, Alex, informed me it would be $10 for each signature. Neither the manager nor the owner, Patel, were willing to honor their posted notary service fees. I do not recommend this store for any services they provide.
• JB

  Jason Brown

  Nov 11, 2025
  1.0
  The worst notary experience ever. I have used their notary services for years and have been charged $10 for the notary of a deed and $1 for each additional signature. Today’s visit they inform me that I will be charged $10 per signature even though they only had to verify me once. Both the Manager and owner were not willing to honor their notary pricing that clearly states one document $10 and each additional signature $1. I do not recommend this store for any services especially notary services.
• JM

  Jolene Mattison

  Nov 4, 2025
  5.0
  The staff is always in a great mood! I always walk out with a smile on my face. That says a lot about the owner.
• IN

  Ivy Nguyen

  Oct 28, 2025
  1.0
  The UPS Store refused to help me provide proof of shipment or reprint receipt for my package. The package never arrived, and I’m being charged. I need the receipt or tracking information for a lost shipment claim. I try to call them many times and I come to the store ask them for help. All I hear from them is they are unable to help reprint the receipt. I thought the manager there can help me but he won’t. I am very disappointed and upset why treat the customer that way?

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