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The UPS Store #3653 in Keller offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shopping Center At Keller Pkwy (1709) And Keller-Smithfield Rd.
Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.
Efficiency
Customers frequently noted quick service and efficient handling of tasks, making their visits pleasant.
Inconsistency
Some reviews mentioned poor customer service experiences, with reports of rude staff and lack of assistance.
Technical Issues
Several customers reported problems with equipment, such as broken kiosks, leading to delays and frustration.
Pricing Concerns
There were complaints about unexpected charges and high fees for services, leading some customers to recommend alternative locations.
SN
Sholeh Nourbakhsh
2 days ago
5.0
I want to take the time and provide a huge shout out and applause to a fantastic employee Pedro at the ups, Keller, Tx. His customer service skills is outstanding and unmatched. He took his time to listen to my needs and provided options to execute the appropriate plan. Regardless of being interrupted by another employee, he kept his professionalism and patience. Pedro Thank you so much to ensure my documents safely to its destination. I will definitely come back for further needs. One more time. Shout out to Pedro!!! Everyone know that he loves his job and it shows.
PP
patsygbennett
Feb 12, 2026
5.0
Pierce is always amazing and always so friendly!
KY
Kathy Yancey
Feb 5, 2026
5.0
The Keller UPS store is genuinely one of the best businesses I use!
Excellent customer service, friendly staff, always low wait times.
AS
abraham sigala
Jan 23, 2026
1.0
My job scheduled me here for fingerprints through First Advantage. I got there 10 min before my scheduled appt, and someone was just checking in. Which made no sense to me because the appts were spaced out every 30 min. But any ways, I waited, I thought to myself, I have done this before so it should only take 10 min each.
I witnessed how the person doing his fingerprints was struggling with the machine and he was left alone several times. No one from UPS to help him, then ultimately when they did help him, they put him on the phone with someone from customer service. He was now struggling to hold the phone with his head while trying to leave his fingerprints.
All of this was new to me because at the previous places where I have done the fingerprints, a person has hold my hand since no one, other than the employees, is familiar with how sensitive the machine is. The person finally finished after 35+ minutes and when it was my turn, same story. Exact same issues and ended up spending a total of more than an hour at that location.
Guess what, despite being told the fingerprints were good to go, I have just received a message saying they need to be retaken. SMH
KW
kurt winters
Jan 15, 2026
1.0
Do not VISIT this location for fingerprinting.... The kiosk for scanning your hands is broken. You have been warned!!!!
Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the regular business hours of The UPS Store in Keller?
The UPS Store in Keller is open Monday to Friday from 7:30 AM to 7:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 12:00 PM to 5:00 PM, though hours may vary on holidays.
What services does The UPS Store in Keller offer?
The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and computer access services.
Can I use The UPS Store in Keller for mailbox services?
Yes, The UPS Store provides mailbox services for your mail and packages.
What payment methods are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store provide notary services?
Yes, notary services are available at The UPS Store in Keller.
Are there any special offers available at The UPS Store?
Yes, you can save with special offers and coupons available on their website at https://www.theupsstore.com/store-services/special-offers/do-more-spend-less.
What nearby places can I visit around The UPS Store in Keller?
Nearby you can find Results HQ advertising agency, NB Nails salon, and marchForth Inc. IT and business consulting services.
How can nearby places like NB Nails benefit a customer visiting The UPS Store?
After handling your shipping or printing needs at The UPS Store, you can conveniently visit NB Nails for a relaxing nail salon experience nearby.
Are there any convenient services near The UPS Store in Keller for IT or business consulting?
Yes, marchForth Inc. offers IT services and business consulting nearby, which could be helpful if you require such services in conjunction with your UPS Store visit.
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