The UPS Store

Reviews

• BS

  Brice Stanley

  Dec 1, 2025
  1.0
  Absolutely crap I get off work late and I can't send a package through this hub because they close at 6:30 and not 7 anymore.
• WS

  william smith

  Oct 18, 2025
  5.0
  Excellent customer service, and I came in I didn’t have packing tape which yall provided plus my shipment tags as well at no extra cost also that your package comes with $100 Insurance coverage And each additional hundred dollars and coverage is only $2.50
• GW

  Gary Whitton

  Aug 22, 2025
  5.0
  Becky the manager and Vanessa were very helpful and went above and beyond my expectations to help me ! They are absolutely tremendous assets to this store! Thank you very much Becky and Vanessa!
• RJ

  Roy Johnson

  Jul 13, 2025
  5.0
  Staff is very knowledgeable of any of the task I have to get taken care of. Even if there's a line it moves very fast. High 5 to the Staff at The UPS STORE!
• MO

  M O

  May 3, 2019
  1.0
  After emailing the owner ,she and I will never agree,I believe in customer satisfaction. She deflects like a government employee. The UPS sign on this storefront might pull me in once but not twice. Unless you have no other means of these services, avoid trouble and find a better location. Working through trouble is not what they do. While attempting to drop off a couple packages on 5-3-19, things went very wrong inside your store. My name is Murray I work for ***** tools and have used my companies corporate UPS account number to ship in the field for about 30 years. A young lady that seemed to be in training was trying to help me . I told her in the beginning I was shipping and billing with the account number. She finalized and ask me for payment and I reminded her it was to bill to the account. I told her I simply wanted it billed to the account. She said that couldn’t be done. I let her know this is not the first time I have shipped this way. She informed me it was not a corporate store and she was not a ups employee. I ask her if UPS had changed something …then I ask who the owner was . She put cards down and as I ask her what her name was she walked over got in my face and very aggressively stated her name. I ask her to write it down and she refused. I let her know that this is not good customer service. She said why? because I won’t give you what you want . I don’t want anyone to give me anything. I would like to conduct business the same way I have with UPS for 30 years under this account number. I have already called UPS to see if changes have taken place that I’m unaware of. Maybe its just your location with this policy. Maybe there is a reason your employees always claim to be new hires. If you could clue me in on your stores policies as they pertain to just how far you believe a customer can be pushed before blowing up. That would be helpful . Nothing wrong with a strong willed employee standing up protecting the company interest. But this is the opposite of that. I’m only one displeased customer but isn’t that why some business fail and some make it , because even one wronged customer is too many. Customer service is not a relative term with me because it’s my business. Maybe it’s a UPS store Kaufman thing to act this way. I will assume nothing will change at your store and or that your store handles corporate accounts different from other stores. Hence I will bypass your business , and as a trusted opinion in very large circles I will pass that message on. Murray The owner responded, was defensive,insulting and arrogant. Via email. If you do business with UPS store in Kaufman you need to Increase your chances of being satisfied and lower your expectations. All other UPS stores I checked with today say no problem with taking a UPS corporate account for billing. This created a dead line delay for me today, thanks Kaufman UPS Store. California misses you UPS store owner. Millions of customers, right behind me to take my place, sounds very LA. They think that way out there just like you. You would feel right at home out there. Funny when I called UPS today most people I talked to, thought not taking the account number was strange. All you guys had to say is not here. We just will have to agree to disagree. I was the customer today and no matter how wrong I might have been in using adjectives that offend you. The customer is always right until you explain why his wrong. I don’t care to fix a problem you can’t even fix. No more comments please. You have wasted enough of my time and offended me enough. To you I say good luck and since God fearing men don’t believe in luck, so that means I leave you to yourself, where your focus is at. You might want to look at why a customer would feel the need to curse?? Murray

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