Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 20180 Park Row Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
908 reviews
5 stars
98
4 stars
23
3 stars
14
2 stars
38
1 star
735
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or unprofessional.
Efficiency
Numerous reviews highlighted long wait times and inefficiencies, with customers often waiting over an hour for service.
Package Issues
There were multiple complaints about lost or undelivered packages, with customers expressing frustration over the lack of accountability and resolution.
Facility Conditions
Customers noted that the location was often dirty and poorly maintained, with broken kiosks and inadequate supplies.
Mixed Experiences
While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating some employees provide good service.
- MFmatthew fiehnJan 3, 20261.0This place is a prime example of why people hate on government workers. It’s upset because I know so many workers that are amazing, but these jokers are the ones that ruin it for the everyone. Sometimes it’s just better to trim the fat and start over. There are way better options around the area. Seriously, do everyone a favor and close.
- DDDavid Rubio (DR)Dec 27, 20251.0how come they only work 2 hours on saturday? atp don’t even bother opening lmao
- MMMackenzie MayoDec 24, 20251.0I’ve never seen someone who don’t wanna do there job worse then the people at this location… new management needed
- MGMarissa GlatfelterDec 23, 20251.0This location is a waste of our tax dollars. They are rude & refuse to do certain things that have never been a problem at any other post office, such as dropping off pre-paid packages & getting a receipt. Their self serve station is broken or down half of the time & I need receipts for my taxes & records. When I attempted to scan my package at the front desk, they refused & said they only handle monetary transactions, that I need to drop my package in the chute. When attempting to explain that I’ve never been told that at other locations & need a receipt, it turned into a huge issue. Miss Mary (far left register) attempted to solve the problem for me & was very polite but her “team lead” barged in on the interaction & made the experience more stressful and time confusing than it needed to be. She accused me of having a smart mouth when there was not a problem until she got herself involved in the interaction. The team lead was EXTREMELY rude to the customer & her employee. I apologized to Miss Mary & never once cursed or raised my voice at anyone. The team lead came with a disrespectful attitude & got upset that her energy was projected back. I hope Miss Mary at USPS has a wonderful holidays. Hopefully Santa brings her a new lead & improved service at this location! There is multiple low reviews about this team lead, its incredulous.
- SSSmart SlurpyDec 16, 20251.0This place is full of scammers. I’ve had a large package disappear before. They didn’t deliver it and they didn’t give me an option to pick up when I called. Yesterday, one of my Christmas orders was supposed to be delivered, but the driver never came to my door. I have a camera and never saw the driver. They said my package was undeliverable. Today I spent over an hour and a half waiting for any news on my package at the Katy Post office. They leave you waiting, extended periods of time With the kiosk Door closed. After a full hour waiting, they let me know my package was not there as the tracking number says it is. After attempting to contact the driver and failing multiple times, they let me know my package is missing and they simply cannot account for it. Not even the agent for the Postal Service understands why this is happening, but someone is definitely not delivering our packages and keeping them Sometimes. This is unacceptable. We should be able to trust our Postal Service Within our community And not be a victim of theft by them.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 20180 Park Row Dr?
You can send mail, ship packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this post office?
Yes, this USPS location accepts first-time passport applications and can take passport photos with an appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment scheduled through the online scheduler, but limited walk-in hours may be available.
What are the operating hours of this USPS location?
Monday to Friday, 7:30 AM to 5:00 PM; Saturday, 9:00 AM to 12:00 PM; closed on Sunday.
How can I reserve a PO Box at this post office?
You can search and reserve a PO Box online at usps.com/manage/po-boxes.htm and complete setup in person at the post office.
Is the lobby accessible for PO Box holders after regular hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this local post office for details.
Are there other post offices nearby to the 20180 Park Row Dr location?
Yes, nearby post offices include Park Row Post Office, USPS, and another Post Office just around the area, providing additional mailing options.
What local businesses are near this USPS location that I might find useful?
Nearby businesses include T.K.A. Insurance Agency LLC for insurance needs and McClain Realty Group for real estate services.
Are there family-friendly attractions near this USPS location?
Yes, the Giggles and Fun Indoor Playground nearby is a great spot for children and families to enjoy before or after your visit.