Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 20180 Park Row Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
900 reviews
5 stars
97
4 stars
23
3 stars
14
2 stars
38
1 star
728
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff and long wait times, leading to frustration and dissatisfaction.
Lost Packages
Many reviews highlighted issues with lost or stolen packages, with customers expressing concerns about the reliability of the postal service.
Staff Attitude
Several customers noted that staff members were unhelpful or dismissive, contributing to a negative experience.
Operational Inefficiencies
Customers frequently mentioned long lines, broken kiosks, and lack of organization, indicating significant operational problems at the location.
Positive Experiences
Despite the negative feedback, some customers praised individual staff members for their helpfulness and professionalism, suggesting that there are exceptions to the overall poor service.
- AAAllianceTok2 days ago5.0The dock staff at the post office is excellent. They’re organized, efficient, and always ready to assist. Every pickup and drop-off has been quick and stress-free. Really appreciate their professionalism!
- EHExclusive Hotality2 days ago5.0The post office staff is always helpful and professional. They handle everything quickly, and the service is reliable. Really appreciate their hard work.i always go to dock to drop off my packages Big thanks to the post office dock employees! They are always polite, hardworking, helpful and very efficient with loading and unloading. They manage high-volume work with great teamwork.Thank you!!
- YMYarnell McGeeNov 18, 20255.0I had the most wonderful experience last Saturday morning! I was greeted wonderfully by Post Office Attendant, Tameka with a smile! She was so upbeat for a Saturday morning, which was pretty amazing! She addressed all of my mailing needs in a timely and compassionate manner! I was most grateful for the experience!
- BVBrittany VerrettNov 17, 20251.0This location definitely has thieves! I didn’t receive information regarding where to retrieve the package. After reading the reviews, they confirm that this location has history of stealing. I guess that’s the staff’s way of saying they’re in need of increased pay, but don’t penalize the tax payer’s. Update- I competed the form last Saturday, Nov. 15, 2025. Today is 11/21/2025, and I have not been contacted with an update.
- K5Kim 513Oct 29, 20251.0This place is terrible. The service is so bad, its dirty and disgusting, and nothing ever works. Literally just stood in line for 30 minutes in order for their scanner not to scan my QR. Then was told "well we're closed" and "you probably have the wrong place you need to go to UPS" despite my label literally saying "USPS" at the top. The post office in general needs to stop throwing a little hissy fit about losing money because this kind of crap people deal with when they go to the post office. Im canceling my Poshmark becsuse i just cant handle the post office anymore.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 20180 Park Row Dr?
You can send mail, ship packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this post office?
Yes, this USPS location accepts first-time passport applications and can take passport photos with an appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment scheduled through the online scheduler, but limited walk-in hours may be available.
What are the operating hours of this USPS location?
Monday to Friday, 7:30 AM to 5:00 PM; Saturday, 9:00 AM to 12:00 PM; closed on Sunday.
How can I reserve a PO Box at this post office?
You can search and reserve a PO Box online at usps.com/manage/po-boxes.htm and complete setup in person at the post office.
Is the lobby accessible for PO Box holders after regular hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this local post office for details.
Are there other post offices nearby to the 20180 Park Row Dr location?
Yes, nearby post offices include Park Row Post Office, USPS, and another Post Office just around the area, providing additional mailing options.
What local businesses are near this USPS location that I might find useful?
Nearby businesses include T.K.A. Insurance Agency LLC for insurance needs and McClain Realty Group for real estate services.
Are there family-friendly attractions near this USPS location?
Yes, the Giggles and Fun Indoor Playground nearby is a great spot for children and families to enjoy before or after your visit.