United States Postal Service

2.7
183 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5701 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5701 4th St, Katy, TX
77493, United States

Hours

Reviews

2.7
183 reviews
5 stars
59
4 stars
13
3 stars
11
2 stars
9
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being kind and helpful, others are reported as rude and unprofessional.

Facility Issues

Customers noted the location feels neglected, with complaints about the lack of drop-off boxes and the overall small size of the facility leading to long wait times.

Shipping Supplies

Many customers expressed frustration over the lack of available shipping supplies, particularly boxes, which has led to difficulties in shipping packages.

Delivery Problems

Numerous reviews mention issues with package delivery, including lost packages and incorrect deliveries, leading to a lack of trust in the service.

Operational Efficiency

The location is often described as slow and understaffed, with long lines and inefficient service being common complaints.
  • EH
    Emily Hancock
    Nov 18, 2025
    5.0
    Great service! Super fast. I was in and out in 20 minutes ordering a mailbox key.
  • GM
    G Man
    Nov 12, 2025
    5.0
    The best staff of any post office I have been to. Fast service even when the lines are long. Always friendly also.
  • SF
    spencer fesmire
    Nov 10, 2025
    5.0
    Surprisingly I only had to wait 5 minutes to get help.
  • AO
    Ashley O'Donnell
    Nov 7, 2025
    5.0
    Love our hometown post office and the friendly faces behind the counter!
  • KH
    Kim Harwell
    Oct 30, 2025
    2.0
    There is no poster 7 displayed at this location

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.