United States Postal Service

2.7
184 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5701 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5701 4th St, Katy, TX
77493, United States

Hours

Reviews

2.7
184 reviews
5 stars
60
4 stars
13
3 stars
11
2 stars
9
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for being friendly and helpful, many others reported rude and unprofessional behavior, leading to a mixed perception of service quality.

Efficiency

Customers frequently mentioned long wait times and slow service, particularly during busy hours, despite some reports of quick service during less crowded times.

Facility Issues

The location is criticized for being small and poorly maintained, with complaints about the lack of drop-off boxes and inadequate staffing to handle the volume of customers.

Delivery Problems

Numerous reviews highlighted issues with package delivery, including lost packages and incorrect deliveries, contributing to customer dissatisfaction.
  • MM
    Mary M.
    Dec 5, 2025
    5.0
    I love this place. Every time I go, no matter how many people are in line, they are helpful, patient and kind.
  • EH
    Emily Hancock
    Nov 18, 2025
    5.0
    Great service! Super fast. I was in and out in 20 minutes ordering a mailbox key.
  • GM
    G Man
    Nov 12, 2025
    5.0
    The best staff of any post office I have been to. Fast service even when the lines are long. Always friendly also.
  • SF
    spencer fesmire
    Nov 10, 2025
    5.0
    Surprisingly I only had to wait 5 minutes to get help.
  • AO
    Ashley O'Donnell
    Nov 7, 2025
    5.0
    Love our hometown post office and the friendly faces behind the counter!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.