Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4694 in Katy offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Kingsland Blvd & Mason Rd In Kroger Shopping Center.
Details
- DeliveryNot available
Location
Hours
Reviews
3.4
209 reviews
5 stars
117
4 stars
6
3 stars1
2 stars
9
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with many praising staff like Priya, Vanessa, and Akil for their helpfulness, while others report rude and unprofessional behavior from certain employees.
Efficiency
Several customers noted fast and efficient service, particularly with package handling and returns, although some experienced delays and issues with service.
Staff Attitude
While some staff members are described as friendly and accommodating, there are numerous complaints about rudeness and lack of professionalism from others, leading to a negative customer experience.
Store Management
There are concerns about management's responsiveness to customer issues, with reports of poor handling of complaints and inadequate support for staff.
Cleanliness and Environment
Some reviews mention unsatisfactory conditions, including a strong smell of marijuana and unkempt store appearance, which detracts from the overall customer experience.
- JLJ.S. Lim1 day ago1.0We used to go here to return several online orders with no issue. Some items had no packaging and they still accept it, as long as we have a QR code. But one day when we went, the young man with the hair dreads named Reggie (appearing to be in his teens or 20s) said we needed to bring it back with packaging or buy packaging. I was confused since they always accepted it with just the item only, so I asked a few more questions. Reggie seemed to get irritated by my simple questions and was giving me an attitude. I felt very disrespected by Reggie’s attitude, this shouldn’t happen if a customer has basic questions or concerns. I went to another UPS store shortly after, and they accepted our online return. All they did was scan the QR code, put it in a zip bag, and put a UPS label. Apparently this is not the first time someone complained about Reggie, as some other 1-star reviews with his picture also confirm this repeated bad attitude. Even though this is the closest UPS store to my house, I still will go further to another UPS, so I don’t have to deal with these bad attitudes.
- AZAndrew ZangirolamiNov 20, 20251.0I attempted to have an innoculation exemption for religious reasons notarized at this location. The employee refused to notarize on the grounds of violating HIS conscience. The manager held this stance. This was a violation of my civil rights. If I were so inclined, I could and should sue the pants off the owner.
- DBDaphne BNov 18, 20251.0Extremely rude gentleman answers the phone , cuts you off when speaking.. they won’t bother to help or listen go somewhere else
- SSS.O’HaraNov 13, 20251.0Absolutely rude customer service. They can not provide their own UPS boxes for air mail and Vanessa cut me short when l asked for another location nearby. Horrible store.
- HWHuey WNov 12, 20255.0Great service today normally when I come in as a person hot in the bar in the box in the back but or out to lunch, but this young lady Miss Stacy took really good care of me today. Such a very smooth transaction.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the regular business hours of The UPS Store in Katy?
The UPS Store in Katy is open Monday through Friday from 8:30 AM to 7:00 PM, Saturdays from 9:00 AM to 3:00 PM, and Sundays from 10:00 AM to 3:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM.
What services does The UPS Store in Katy offer?
The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.
What payment options are accepted at The UPS Store?
Payment options include American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store located?
It is located at 565 S Mason Rd, Katy, TX 77450, in the Kroger Shopping Center at the corner of Kingsland Blvd and Mason Rd.
Are there any special offers available at The UPS Store in Katy?
Yes, you can save big with special offers and coupons available on their website.
Can I find real estate agents near The UPS Store in Katy?
Yes, real estate services like One Plus Realty - Teresa Scott, Tatiana Cifuentes Realtor, AMI House Buyers, Century Tree Investments, and The Motion Group are nearby for your property needs.
Are there IT service and computer repair shops near The UPS Store?
Yes, Beyond The Geek LLC, Walsh IT Group, and Over-Bytes offer IT services and computer repair nearby.
What dining options are available near The UPS Store in Katy?
Nearby dining options include LA Crawfish Katy (seafood), BF Bakery & Cafe, Asian Gourmet Kitchen, Yori Yori Katy (Korean and fast food), providing a variety of cuisines to enjoy before or after your visit.
Are there any local shops near The UPS Store that customers might want to visit?
Yes, customers can explore nearby stores like Bling Out Loud (women's clothing), The Walk In Closet Consignment (boutique), Daiso - Japanese Household Goods (discount), Spirit Halloween Store, Mason Park Shopping Center, and Smoke Screens (tobacco and e-cigarettes).