Brand Certified
The UPS Store
3.5(243 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
565 S Mason Rd, Katy, TX
77450, United States
Certified by The UPS Store • Mar 01, 2026
(281) 578-6555
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/tx/katy/565-s-mason-rd
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4694 in Katy offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Kingsland Blvd & Mason Rd In Kroger Shopping Center.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.5
243 reviews
5 stars
145
4 stars
6
3 stars2
2 stars
10
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Priya, Akil, and Vanessa.
Negative Experiences
Several reviews highlighted instances of rude or unhelpful behavior from specific employees, leading to customer dissatisfaction.
Service Efficiency
Customers appreciated the quick and efficient service, often noting smooth transactions and minimal wait times.
Store Operations
There were complaints about inconsistent store hours and issues with staff availability, leading to customer frustration.
- TStaylor sordiaFeb 23, 20265.0I had an amazing experience at The UPS Store! I accidentally returned the wrong package and was completely stressed out. The team went above and beyond to help me track it down and fix my mistake. They worked together, communicated clearly, and didn’t give up until they found my package and made sure everything was taken care of. You can really tell they have a strong team that supports each other and truly cares about their customers. I’m so incredibly grateful for their patience, professionalism, and kindness. Thank you for turning a stressful situation into such a positive experience! I highly recommend this location.
- RCRichard CFeb 5, 20261.0Declined my return due to the packaging. They wanted me to buy a box. UPS delivered the package to my house in the same packaging. I slapped a new label on it and made sure it was taped. Drove to the UPS on North Fry Rd (had to go that way) and they gladly accepted it.
- DDD_MFeb 4, 20261.0Do not use for printing. After a long wait the items are damaged and unusable thanks to the extremely rude individual behind the counter. They may have been ok but instead of being in any sort of folder/container.. they were laying on the counter. Receipt shows the cashiers name as Cashier, nice. Note. The rude was not in response to me. I never said a word or did anything. Just going to deal with this issue in another way. Hopefully a camera was rolling.
- CACarlo AlmirolJan 22, 20261.0Dark young guy having a bad day DOESN'T KNOW HOW TO TALK TO CUSTOMER GIVING ME AN ATTITUDE FOR A SIMPLE QUESTION
- BMBrian McKenzieJan 21, 20265.0Very very helpful. I brought boxes. Open, Closed, bags! Priya helped me quickly and we knocked the returns all out. Very professional and helpful!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the regular business hours of The UPS Store in Katy?
The UPS Store in Katy is open Monday through Friday from 8:30 AM to 7:00 PM, Saturdays from 9:00 AM to 3:00 PM, and Sundays from 10:00 AM to 3:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM.
What services does The UPS Store in Katy offer?
The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.
What payment options are accepted at The UPS Store?
Payment options include American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store located?
It is located at 565 S Mason Rd, Katy, TX 77450, in the Kroger Shopping Center at the corner of Kingsland Blvd and Mason Rd.
Are there any special offers available at The UPS Store in Katy?
Yes, you can save big with special offers and coupons available on their website.
Can I find real estate agents near The UPS Store in Katy?
Yes, real estate services like One Plus Realty - Teresa Scott, Tatiana Cifuentes Realtor, AMI House Buyers, Century Tree Investments, and The Motion Group are nearby for your property needs.
Are there IT service and computer repair shops near The UPS Store?
Yes, Beyond The Geek LLC, Walsh IT Group, and Over-Bytes offer IT services and computer repair nearby.
What dining options are available near The UPS Store in Katy?
Nearby dining options include LA Crawfish Katy (seafood), BF Bakery & Cafe, Asian Gourmet Kitchen, Yori Yori Katy (Korean and fast food), providing a variety of cuisines to enjoy before or after your visit.
Are there any local shops near The UPS Store that customers might want to visit?
Yes, customers can explore nearby stores like Bling Out Loud (women's clothing), The Walk In Closet Consignment (boutique), Daiso - Japanese Household Goods (discount), Spirit Halloween Store, Mason Park Shopping Center, and Smoke Screens (tobacco and e-cigarettes).
Brand Certified Facts from The UPS Store
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