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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1969 in Katy offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - North Of I-10 In The Fry Road Crossing Shopping Center, Across From Specs, Next To Metro Pcs.
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
302 reviews
5 stars
179
4 stars
6
3 stars3
2 stars
6
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from management.
Efficiency
Many customers appreciate the fast service and quick processing times, although some experienced long waits and inefficiencies.
Pricing Issues
Several reviews mention dissatisfaction with pricing, particularly regarding charges for basic services like tape, leading to perceptions of being nickel-and-dimed.
Package Handling
There are multiple complaints about lost packages and poor handling, with customers expressing frustration over packages not being scanned or returned properly.
- NANatasha Atashband2 days ago1.0I do not recommend this store. I have had repeated issues with receiving my packages. I use a UPS box for my business, and this is the fourth time a package has gone missing. As a result, I had to pay penalties to my customer. This level of unreliability is unacceptable for a business.
- SSShayan3 days ago1.0This location lost my precious package and no one seems to be willing to help me in this situation. I would never go back to this location nor would recommend it anyone!
- PPParisa Pouriran5 days ago1.0I had a very bad experience with this location. My package was not handled properly, and my package went missing. I would not recommend using this store for returns or shipping
- ZRZenobia RK5 days ago1.0My package was lost, and the situation never got resolved. Based on my experience, I would not recommend this store again. Very disappointing, no one is taking responsibility!
- DDDorielle DavisJan 2, 20265.0If you’re looking for top‑tier customer service, look no further than Hugo at the UPS Store. Every time I walk in, he brings a level of professionalism, patience, and genuine kindness that’s hard to find these days. He doesn’t just get the job done he goes out of his way to make sure everything is handled correctly, efficiently, and with a smile. Whether it’s shipping something fragile, navigating a complicated return, or helping with printing and packaging, Hugo treats every task like it matters. You can tell he takes pride in his work, and it shows in the smooth, stress‑free experience he creates for customers. It’s rare to find someone who consistently delivers this level of care and attention. Hugo is the reason this location stands out, and I can’t recommend him highly enough. Outstanding service from an outstanding person.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #1969 in Katy offer?
The UPS Store #1969 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #1969 located?
It is located at 1795 N Fry Rd, Katy, TX 77449, in the Fry Road Crossing Shopping Center, north of I-10, across from Specs and next to Metro PCS.
What are the operating hours of The UPS Store #1969?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Which payment methods does The UPS Store #1969 accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #1969 offer mailbox rental services?
Yes, mailbox rental services are available for all your mail and package needs.
Are there special offers or coupons available at The UPS Store #1969?
Yes, customers can save big with special offers and coupons available on their website.
How can I contact The UPS Store #1969?
You can call them at +1 281-647-0654 or email store1969@theupsstore.com.
What nearby places can help me find The UPS Store #1969?
The UPS Store is located across from Specs and next to Metro PCS in the Fry Road Crossing Shopping Center, which can help you find it easily.
What nearby services can complement my visit to The UPS Store #1969?
Nearby Shred Nations offers shredding services which can complement your document handling needs after visiting The UPS Store.
Are there any nearby places where I can grab a coffee before or after visiting The UPS Store #1969?
Daylight Donuts, a coffee shop, is nearby where you can enjoy coffee before or after your visit.