FedEx Office in Katy, TX provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Mixed reviews on customer service; some staff received high praise for being helpful and friendly, while others were criticized for rudeness and lack of professionalism.
Staff Performance
Employees like Steve and Krissy were frequently highlighted for their exceptional service, while others, such as Kanika and Asad, received negative feedback for their attitudes.
Efficiency
Customers noted long wait times and understaffing issues, leading to frustration during busy periods.
Overall Experience
While many customers had positive experiences and appreciated the helpfulness of certain staff members, there were significant complaints about poor service and unresolved issues.
UQ
usman qazi
1 day ago
5.0
Very helping staff. Nice location, plenty of parking and they have carts available to bring in bigger boxes. Another plus point is they are open on Sundays.
Keep up the good work. 👍👍👍
AG
arturo garcia
Dec 29, 2025
5.0
Super helpful and fast! I had to do an online return for a TikTok item and I’m not familiar with online returns but the staff was super helpful and kind! The nice girl basically handled the whole visit there for me!
GW
Greg white
Dec 20, 2025
1.0
Mess. Long waits. Understaffed.
BL
Blessed Love
Dec 8, 2025
1.0
First the fed ex driver delivered wrong package and I have it on camera where he brought another package which look like my correct package and took it back. The driver even looked confused because he was scanning constantly. This was all on camera. Horrible customer service when I called about receiving the wrong package, no supervisor available, my problem was not resolved, customer service representative Marianne hung up on me. I will never order anything from fed ex, horrible service all around.
MB
Milash Beauty
Nov 29, 2025
5.0
⭐⭐⭐⭐⭐
I had such a great experience with the printing service at FedEx! The staff was friendly, professional, and very efficient. Tess was especially amazing — super helpful, patient, and made the whole process so easy. I truly appreciate the excellent service. Highly recommend!