United States Postal Service

1.5
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2261 Hughes Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2261 Hughes Ave, Jbsa Lackland, TX
78236, United States

Hours

Reviews

1.5
139 reviews
5 stars
14
4 stars
3
3 stars
2
2 stars
4
1 star
116

What are people saying?

AI-generated from recent customer reviews

Unreliable Hours

The post office frequently closes unexpectedly and does not adhere to posted hours, causing frustration among customers.

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience when seeking assistance.

Inefficiency

Packages often take an excessively long time to process, with reports of delays and lost items.

Mixed Experiences

While some customers had positive interactions with specific staff members, these instances were overshadowed by overall negative feedback.
  • LB
    Laurie Brainerd
    Dec 16, 2025
    1.0
    Tons of handicap parking but door with ramp access is kept locked. Stairs only.
  • KF
    Kaprice Frye
    Oct 15, 2025
    1.0
    Update your hours, it gets exhausting guessing if you are going to be open.
  • WC
    wade cruse
    Sep 9, 2025
    3.0
    Kinda surprised they take an hour and a half for lunch
  • KM
    Kiara Mora
    Jul 29, 2025
    5.0
    Personally when I came here I was helped and was given over and beyond customer service. Thank you Angelo for helping me find my package! Being at temporary lodging I had a gift from a family member that we could not find and Angelo went above and beyond to help me find it and point me in the right direction to pick it up. I got it with no problems. Thank you again!
  • BB
    Brandon
    May 18, 2023
    1.0
    Second time coming this week at a different time frame and they are closed. Unbelievable, no notes just locked doors.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.