United States Postal Service

1.5
138 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2261 Hughes Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2261 Hughes Ave, Jbsa Lackland, TX
78236, United States

Hours

Reviews

1.5
138 reviews
5 stars
14
4 stars
3
3 stars
2
2 stars
4
1 star
115

What are people saying?

AI-generated from recent customer reviews

Unreliable Hours

Customers frequently reported that the post office is closed during posted hours, often without notice, leading to frustration and wasted trips.

Customer Service Issues

Many reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the service they received.

Inefficient Operations

Customers experienced significant delays in processing mail and packages, with reports of items taking an excessively long time to be sorted or delivered.

Communication Problems

There were numerous complaints about the inability to reach staff via phone, as well as a lack of clear communication regarding hours and services.

Mixed Experiences

While some customers reported positive interactions with specific staff members, these instances were overshadowed by the overall negative feedback.
  • KF
    Kaprice Frye
    Oct 15, 2025
    1.0
    Update your hours, it gets exhausting guessing if you are going to be open.
  • WC
    wade cruse
    Sep 9, 2025
    3.0
    Kinda surprised they take an hour and a half for lunch
  • KM
    Kiara Mora
    Jul 29, 2025
    5.0
    Personally when I came here I was helped and was given over and beyond customer service. Thank you Angelo for helping me find my package! Being at temporary lodging I had a gift from a family member that we could not find and Angelo went above and beyond to help me find it and point me in the right direction to pick it up. I got it with no problems. Thank you again!
  • WW
    Willie
    Jul 15, 2025
    1.0
    90 minute lunch breaks and somehow still not open at 1445 when they supposedly reopen. They never returned. Had a poor young woman without a vehicle a 3 large packages to ship standing outside in 90° heat and 70% humidity. Absolutely wild.
  • MP
    Misty Pelhank
    Jul 11, 2025
    1.0
    There local mailbox phone number is always full. It rings 1 time and says that. This has been going on for several months.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.