Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2300 Story Rd W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
277 reviews
5 stars
59
4 stars
9
3 stars
10
2 stars
14
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many employees described as rude, unhelpful, and dismissive.
Staff Performance
While some employees like George and Sam received praise for their helpfulness, many others were criticized for their negative attitudes and lack of professionalism.
Mail Delivery Issues
Customers frequently reported problems with mail delivery, including lost packages, incorrect deliveries, and unresponsive staff regarding delivery inquiries.
Long Wait Times
Several reviews mentioned long wait times and inadequate staffing, leading to frustration among customers.
Mixed Experiences
Some customers had positive experiences, particularly with specific staff members, but these were overshadowed by a majority of negative feedback.
- YBYulia BelogorskayaNov 17, 20251.0The most inefficient post office around. Came in for a passport appointment that was scheduled and was not called until an hour later. A line was out the door, no pens, no notification as to when we would get called. The guy didn't even know how many appointments he had for the day. Who are these employees? Absolutely ridiculous
- JPJasmine ParadaNov 13, 20251.0We went to this post office specifically because online it showed walk-in hours for passport applications from 2:30 to 3:30 p.m. We had an urgent need to get our son’s passport processed, my partner’s father has been very sick, and she was trying to fly out with our son so he could see his grandfather. We had all the required documents ready, took the day off work, and even picked up our son early from his ABA therapy in Grand Prairie to make it on time for those walk-in hours. We arrived about 10 minutes early with everything completed, ready to get the process started. As soon as we walked in, a man named George immediately told us we needed an appointment. When I explained that the website showed walk-in hours between 2:30 and 3:30, he said, very rudely, “We’re not taking walk-ins,” and told us to come back or make an appointment. His tone was disrespectful and dismissive from the start, and even other customers noticed how unnecessarily rude he was. It was so frustrating, We had gone out of our way to follow the posted hours online, and instead of being helped, we were treated like an inconvenience. To make matters worse, it truly felt like we were being judged because we are a same-sex couple. That kind of behavior is unacceptable, especially in a public service setting where kindness and respect should come first. We walked out upset, but my girlfriend decided to go back inside to speak with someone else. That’s when Angela and Sam stepped in and completely turned things around. They took the time to listen, checked all our documents, and were patient, understanding, and kind. Sam even helped us expedite our son’s passport, which thankfully arrived within two weeks! Their help meant the world to us during such a stressful and emotional time. I want to sincerely thank Angela and Sam for being true examples of professionalism and compassion. You both made a huge difference, and we are so grateful for your help. As for George, shame on you for how you treated us. No one deserves to be spoken to or dismissed that way. I truly hope no one ever treats you the way you treated us that day. We chose this location because of the walk-in hours listed online, and it’s disappointing that we had to endure such disrespect just for trying to follow the process. I hope management takes this feedback seriously, because everyone deserves to be treated with basic kindness and respect.
- ATAR TarsierOct 21, 20255.0George helped us with the service we requested. He was polite and helpful. He understood our request clearly and offered the smaller priority mail envelope when he saw it was a better option. The transaction was very easy and fast. We chose this location because we had a bad experience from another location at Macarthur Blvd the previous day. We greeted the attendant and she did not answer us back. She cannot give a solution to our request. She made us feel very unwelcome and uncomfortable. She was very impolite. We asked to buy a sheet of Spongebob stamps. We asked three times until she hesitantly got up to fulfill our request. When we got out, she cannot say thanks nor bye. It was a night vs. day difference. Thank you, George. Keep it up!
- AGAri G.K.Oct 21, 20251.0Mailman who deliver at 2708 Wallin Dr. Irving, TX. 75062 is committing a Federal law violation by dropping off my mail on my driveway instead of the mailbox. This mailman is ALWAYS talking on the phone while performing his job duties and NOT PAYING ATTENTION on the mail addresses resulting mistaking the wrong address. This person needs to receive a write off letter and a disciplinary course of action.
- CTcourtney ThomasSep 15, 20251.0Something needs to be done about this location. I have not been able to receive my mail consistently in over three weeks. I have even spoke to the supervisor and now I am specifically not getting my mail at my address. I get the notifications in my email that I am getting mail and then I have been checking for the last two weeks consistently and have not gotten my mail
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 2300 Story Rd W?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more.
Can I apply for a first-time U.S. passport application at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can typically take your passport photo as well. You should complete and print your passport application form before visiting.
Do I need to schedule an appointment for passport services at this location?
Yes, most Post Offices with passport services require scheduling an appointment online. Limited walk-in hours may be available at select locations.
What is the cost for a passport photo at this Post Office?
The fee for a passport photo at USPS is currently $15.
What are the operating hours of the United States Postal Service at 2300 Story Rd W?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I rent a PO Box at this Post Office?
You can search, reserve, and apply for a PO Box online or in person. Bring two valid IDs and a completed application if applying onsite. Visit https://www.usps.com/manage/po-boxes.htm to start online.
Can I access my PO Box after regular hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access times may vary. Check with your local Post Office for specific access hours.
Are there any nearby places I can visit around the United States Postal Service at 2300 Story Rd W?
Yes, nearby places include the Modern Apartment Home, Eat The Lemons Apparel clothing store, and the Dallas Maker Community, a local arts and community service organization.
Is there a gas station near this Post Office where I can refuel?
Yes, Exxon & Mobil Stations and Shell gas stations are located nearby the Post Office for your fueling needs.
If I need storage or moving supplies near the Post Office, what options are available?
Nearby options include Public Storage, Extra Space Storage, and U-Haul Neighborhood Dealer for storage and truck rentals.