United States Postal Service

2.0
614 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8501 N Macarthur Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8501 N Macarthur Blvd, Irving, TX
75063, United States

Hours

Reviews

2.0
614 reviews
5 stars
113
4 stars
33
3 stars
16
2 stars
16
1 star
436

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly highlighting negative experiences with specific employees.

Positive Experiences

Some customers praised individual staff members, particularly Cassandra and Pamela, for their helpfulness and professionalism.

Service Efficiency

While some reviews noted quick and efficient service, many others complained about long wait times and poor management.

Delivery Issues

Numerous complaints were made regarding mis-delivered packages and overall delivery service quality.
  • SH
    Sus hmaaa
    6 days ago
    1.0
    They are extremely rude when we return a parcel. They don’t even speak properly or show basic courtesy. There is no respect for customers, and the overall behavior is very unprofessional.
  • RS
    Royce Sullivan
    Dec 30, 2025
    1.0
    Management and Staff are uneducated on what the laws are for video taping at United States Post Office that are covered in The rules and regulations of the United States post office which is required reading for all employees which is better known as poster seven which is in the lobby of all US post office. And called the police on the law abiding citizen standing on the public sidewalk.
  • EE
    Earl
    Dec 29, 2025
    1.0
    Very rude staff not helpful at all. If I buy a label from you then you should print my label not make me go across the street to cvs to print it. Then come back and see a line to the door so now I’ve wasted my lunch break.
  • SS
    Samia Sadmin
    Dec 22, 2025
    3.0
    Edit: went back today and she was efficient and polite, seemed knowledgeable, the previous encounter may have been situational Original: Medium skin woman in glasses with curly hair was one of the worst customer service experiences I have ever received, I was nothing but nice asking a question about a return and she barely looked at me, mumbled disinterestly and I had to have her repeat her statement three times before I could understand, was not helpful or kind, I don't understand why you would work a service job and behave this way towards others.
  • KK
    Kirsten
    Dec 17, 2025
    5.0
    I was shocked to see the negative reviews. I only had positive experiences here. Especially today when the lockers needed to be reset the woman that is behind the clear partition opposite of the regular line was so graceful and willing to help me!! We need more USPS employees like her. I wish I got her name black woman pretty hair with highlights.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.