FedEx Ship Center

3.6
379 reviews
Exterior view of FedEx Ship Center

About

Shipping ServiceMailing ServicePackaging Supply Store
Visit FedEx Ship Center in Irving, TX when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
5000 Hanson Dr, Irving, TX
75038, United States

Hours

Reviews

3.6
379 reviews
5 stars
187
4 stars
65
3 stars
21
2 stars
8
1 star
98

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported failed delivery attempts, with claims of packages being marked as undeliverable despite recipients being home.

Customer Service

Many reviews highlighted poor customer service experiences, including unhelpful staff and difficulty reaching support.

Staff Performance

While some staff members received praise for their helpfulness, others were criticized for being rude or dismissive.

Package Handling

Several customers expressed frustration over packages being delivered to the wrong address or in damaged condition.

Overall Satisfaction

The overall sentiment is largely negative, with many customers expressing dissatisfaction and recommending alternatives to FedEx.
  • CC
    Catherine Connally
    Nov 15, 2025
    5.0
    I cannot thank Carla and the entire team enough at 5000 Hanson dr in Irving, TX for their hard work and dedication to find a package that was mislabeled by my shipper and also had the wrong instructions for delivery. The team at the center went beyond the call of duty to find my package so that I could use the books in the package at a very important event at the American College of Lifestyle Medicine at the Gaylord Texan. I have been a long time loyal customer of FedEx and this team and others at FedEx are the reason why. Never forget what you do matters. Thank you, Cathy Connally
  • YW
    Yifei Wu
    Nov 6, 2025
    1.0
    Zero star. Over night package got delayed for 5 days, and fedex said they have no way to confirm whether my package is still at the facility; suggesting me to drive there to figure out - will take 1 hr one-way.
  • JJ
    Jon
    Oct 30, 2025
    1.0
    The driver literally did everything he could not to deliver the package. He knocked on the door, put a door tag and went right back to his truck. He walked back to the truck and put his sunglasses on and drove away while actively ignoring my wife who was calling out to him on the front sidewalk.
  • JB
    Jay Barell
    Sep 3, 2025
    1.0
    Worst delivery service of Fedex Irving took 16 hours from the time out for delivery in 15 minutes location. Same itms is received from Dallas to Austin in 6 hours earlier. From Dallas to Bedford is farther than Dallas to Austin is rediculous.
  • AM
    Arianna Martinez
    Aug 25, 2025
    1.0
    They were unable to provide me with an estimate to ship my material. I thought stopping by in person with the package would make the process easier, but instead, I was dismissed and given just a phone number to call. Very unhelpful and a complete waste of time.

Frequently Asked Questions About FedEx Ship Center

What services does FedEx Ship Center in Irving, TX offer?

FedEx Ship Center in Irving offers packing supplies, boxes, and shipping services including expedited, standard, economy, ground, international, and freight shipping.

What are the operating hours of FedEx Ship Center in Irving?

The FedEx Ship Center is open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.