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FedEx Ship Center

3.6
(388 reviews)

Business Details

5000 Hanson Dr, Irving, TX
75038, United States
(800) 463-3339
https://local.fedex.com/en-us/tx/irving/dala

About

Shipping ServiceMailing ServicePackaging Supply StoreFedEx
Visit FedEx Ship Center in Irving, TX when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
5000 Hanson Dr, Irving, TX
75038, United States

Hours

Reviews

3.6
388 reviews
5 stars
191
4 stars
65
3 stars
21
2 stars
9
1 star
102

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and failures in package delivery, including claims of missed delivery attempts and packages being held at facilities for extended periods.

Customer Service

Feedback on customer service was mixed; while some employees received praise for their helpfulness, many customers expressed frustration with unhelpful staff and poor communication.

Incompetence

Several reviews highlighted a lack of competence among staff and drivers, with accusations of false delivery attempts and mishandling of packages.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences with specific employees who went above and beyond to assist them.
  • JN
    Jack Neilan
    Jan 28, 2026
    5.0
    Angie and Karen helped me acquire a dearly needed package(huge rush). Their customer service went above and beyond. Can’t believe how lucky I was to get help from them both. Package delayed due to weather, they found it and brought it to the front desk for me.
  • JV
    jessie vera
    Jan 21, 2026
    5.0
    Reggie is a great worker! Very kind, attentive and extremely patient. They definitely picked the right guy for this role!
  • RM
    Rahul Mehta
    Dec 24, 2025
    1.0
    The Manager Angie Harris and another staff member, Reggie, are utterly incompetent and have no place working for FedEx. I was instructed to pick up my package at the location. After a 45-minute drive on Christmas Eve, I arrived and was informed that the driver was still out. I was then told to return later at 7 p.m. They provided no valid explanation for the driver’s inability to deliver my package for three days. The staff displayed rudeness to conceal their incompetence and attempted to fabricate an accusation that I was cursing at them. These individuals must undergo a formal performance evaluation by FedEx corporate, and appropriate action should be taken to address the damage they have caused to the brand.
  • MT
    Michael Tevosian
    Dec 6, 2025
    1.0
    Has fedex been acquired by DMV? The same attitude. The guy with a beard didn’t even respond to my hello. Will try not to use FedEx anymore. There are other private companies who practice American way of customer service.
  • KB
    Krystle Befort
    Dec 5, 2025
    2.0
    The people working the counter are nice and helpful as much as they can be. But WILD that drivers are given the option to hold packages at the ship center instead of attempting delivery just to make their day easier. Fedex shouldn't be allowed to do this without at least attempting delivery once... especially with how much they charged me for "2 day" shipping just to make me drive an hour to pick up the package myself.

Frequently Asked Questions About FedEx Ship Center

What services does FedEx Ship Center in Irving, TX offer?

FedEx Ship Center in Irving offers packing supplies, boxes, and shipping services including expedited, standard, economy, ground, international, and freight shipping.

What are the operating hours of FedEx Ship Center in Irving?

The FedEx Ship Center is open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.

Brand Certified Facts from FedEx Ship Center

FedEx Ship Center partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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