Builders FirstSource Corporate Office

Reviews

• CC

  Cherry Capital Contracting

  Mar 5, 2026
  1.0
  NEVER use this company to purchase windows. Here are some photos of the Pella Windows ordered through Builders First Source in Traverse City, MI. (Grawn) location. The photos were taken from the top of the exterior window frames, which resulted in water intrusion. Your technical support is sourced in-house and not through Pella. Additionally, when I contacted my sales rep, she continued to inform me that she is on vacation. Respectfully Submitted
• BL

  Bev Logan

  Jan 10, 2024
  1.0
  I’ve tried for a while to get someone to help me with the replacement of a window. I can’t get anyone to respond. I spent just under $40.000.00 in June 2023 on materials to replace my deck, porch and build a trellis. They absolutely are the worst when it comes to customer service!!!! I would never recommend them for anything. My business is going elsewhere. What a bunch of slackers and I’d be embarrassed if I had any ownership in thus sorry excuse for a service company!!!! I am in Pinehurst/Southern Pines, NC.
• MH

  Michael Hurst

  Aug 17, 2023
  1.0
  As a small contracting company I build houses and additions usually one project at a time. I rely on this company to provide me the materials I need to do the job efficiently and effectively. The counter staff where I order my lumber and trim is always professional and courteous. However today I had the misfortune to encounter the accountant and her extreme authority complex. It was alleged I owed $166.00 on a cash account. My account was out on hold until the issue was resolved. Ok. If I owed it. I’ll pay it. No problem. But I wanted to understand and have it explained why I owed money on a cash account. Not to hard right? You would think so. But I was wrong. I was told I never paid for 470 2x4’s that were on my initial order. Funny that. My first “deposit” was $9866.00 the 2x4’s were in the original request. Unfortunately they were incorrect length and sent back. I ordered the proper length and we moved on. That was two weeks from today. To date this project alone has nearly 12k in lumber, not a lot when compared to larger builds but hey I’m a small company and was made to feel insignificant due to this fact. The account whom made sure I to tell me “well I’m the accountant” with such authoritarian gusto and Ill mannered attitude when I wanted her to explain to me that it was almost laughable. She could’ve easily had more understanding and professionalism but she lacks this basic skill. I have 3 more builds scheduled and contracted. Easily over 100k in lumber alone. But $166.00 was way more important than that unfortunately. Again if I owed it. I paid it. Simple as that. All I wanted was to have it explained. That’s all. But instead I was met with a self riotous, holier than thou, “how dare you bother me peasant” accountant. Good luck to you if you have account at this place of business. And I pray you never owe a few bucks that you can’t explain.
• HC

  Hurtado’s Carpentry

  Oct 22, 2014
  5.0
  This company have been the best ...... my mom and most of my family in Houston TX have work for Builders for more than 12 years. Builders 1st source take care of the employee as family.

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