United States Postal Service

2.6
140 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 388 Exchange Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
388 Exchange Blvd, Hutto, TX
78634, United States

Hours

Reviews

2.6
140 reviews
5 stars
45
4 stars
9
3 stars
6
2 stars
6
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rudeness and inefficiency.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the handling of their mail.

Operational Issues

Customers noted inconsistencies in hours of operation and service availability, leading to wasted trips and dissatisfaction.

Staff Efficiency

While some reviews highlight quick service, others mention long wait times and disorganization during busy periods.

Facility Conditions

The location is generally described as clean and convenient, but there are calls for improvements in management and staffing.
  • PW
    Paul Wruck
    Sep 29, 2025
    1.0
    Do better! My online business depends on getting my product scanned in to show proof of shipping and delivery. I pay for this service and if it never shows delivered I eat the cost of replacement product for my customer if it never shows delivered!
  • MM
    Megan Medrano
    Aug 26, 2025
    3.0
    This location is always nice and helpful to me however, when speaking to a USPS agent, they told me I could pick up my package as early as 6am and online confirmed the same information. I showed up at 6:40am before work, no one assisted me, and their sign says package pick up doesn’t start til 8am so it would be great if they could update their business hours so people don’t waste their time.
  • JR
    James Roettgen
    Jul 24, 2025
    1.0
    Want to lose a package use USPS... Want to never speak to a person use USPS.... 3 times in a row now sending or receiving a package shipped with USPS has resulted in my items being lost with no recorse.
  • JM
    Jessica M
    Jul 22, 2025
    5.0
    I don't know why this location gets bad reviews, I've had way friendlier experiences here than some of the others.
  • AR
    Antonio Hidalgo Ruiz
    Jul 21, 2025
    1.0
    My package was mistakenly registered as “Moved/left no address” when they attempted delivery, which is the first mistake since I have not moved from this house and I receive packages without problem. The lady at the phone was by far the most useless, rude person I’ve ever spoken to in customer service. Good luck to anybody that has to deal with any problem at USPS Hutto.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.