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Brand Certified

United States Postal Service

2.9
(173 reviews)

Business Details

825 Precinct Line Rd, Hurst, TX
76053, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 825 Precinct Line Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
825 Precinct Line Rd, Hurst, TX
76053, United States

Hours

Reviews

2.9
173 reviews
5 stars
66
4 stars
16
3 stars
7
2 stars
7
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some staff being friendly and helpful while others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost packages, misdelivered mail, and delays in service have been noted, leading to frustration among customers.

Appointment Management

Customers expressed dissatisfaction with the handling of passport appointments, including long wait times and misinformation about walk-in services.

Staff Performance

While some employees received praise for their helpfulness and professionalism, others were criticized for their lack of care and poor attitude.
  • GK
    Garrett Kerbow
    Feb 17, 2026
    5.0
    Extremely helpful staff, went above and beyond
  • AB
    A B
    Feb 2, 2026
    1.0
    Showed up for my passport appointment with time to only find out that the people who had scheduled their appointments had been waiting for over an hour. Waited over 30 min after my appointment time. If you are trying to get your passport or even to renew I recommend going to a completely different postal service. Terrible service would not recommend this location!
  • SS
    Stylzbug Stiles
    Jan 17, 2026
    1.0
    Sent priority mail 2 weeks ago, they lost it. No refund, didn’t pay insurance. Was told to use priority express next time. So I did last week, different address. They lost it again, cannot login to account. Back to customer service again.
  • KS
    kieron spencer
    Jan 5, 2026
    5.0
    I always have the best experience at this location. The staff is nice and very funny with their customers which helps past the time while they are dealing with multiple tasks. Keep up the great work
  • SP
    Scot Posey
    Dec 23, 2025
    1.0
    This place is an embarrassment to the city of Hurst.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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