United States Postal Service

2.9
165 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 825 Precinct Line Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
825 Precinct Line Rd, Hurst, TX
76053, United States

Hours

Reviews

2.9
165 reviews
5 stars
63
4 stars
15
3 stars
7
2 stars
7
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over mail not being delivered or marked as delivered incorrectly.

Passport Services

Many customers reported negative experiences with passport services, citing unprofessional behavior and misinformation from staff.

Inconsistency

Overall service quality is inconsistent, with some customers experiencing excellent service while others face significant issues.

Staff Attitude

Several reviews highlight a lack of courtesy and professionalism among certain staff members, leading to negative customer experiences.
  • SH
    Sara Harder
    Aug 29, 2025
    1.0
    Came in last week and was told they offer passport walk ins from 2-3. Came in today with all my documents to get passports done and they told us they dont accept walk ins. USPS is a joke. This is the second location to turn us away when they aren't busy. Will be taking my $300 elsewhere.
  • AS
    Amber Stevens
    Jul 24, 2025
    5.0
    Mike is always so helpful! Everytime I come in hes been funny and helpful. Reading the other reviews must be from Karen's lol everyone her is so great! The only post office I will go to.
  • JG
    Jonathan Gonzales
    Jul 22, 2025
    1.0
    I have no cars blocking my mailbox, there’s one parked maybe 15ft away and be refused to deliver my mail. All my monthly bills were sent back and I never got my mortgage bill. Lazy drivers nearly cost me my home and my money. I would leave negative stars if I could
  • DP
    Diane Paughf
    Jul 19, 2025
    5.0
    I sell online so I use this post office quite a bit. They are very friendly and helpful. They have a sense of humor when I go to them instead of UPS. They laugh when they try to scan. I've done it a few times. Lol
  • JS
    Jasmine Stewart
    Jun 26, 2025
    1.0
    Terrible service from Louis.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.