United States Postal Service

2.9
169 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 825 Precinct Line Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
825 Precinct Line Rd, Hurst, TX
76053, United States

Hours

Reviews

2.9
169 reviews
5 stars
64
4 stars
16
3 stars
7
2 stars
7
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.

Staff Attitude

Several reviews highlight a lack of professionalism and courtesy among staff, with specific employees receiving negative mentions for their behavior.

Service Efficiency

Customers report long wait times and inefficiencies, particularly during busy periods, leading to dissatisfaction with the overall service experience.
  • KS
    kieron spencer
    Jan 5, 2026
    5.0
    I always have the best experience at this location. The staff is nice and very funny with their customers which helps past the time while they are dealing with multiple tasks. Keep up the great work
  • SP
    Scot Posey
    Dec 23, 2025
    1.0
    This place is an embarrassment to the city of Hurst.
  • AA
    Alvarez
    Dec 9, 2025
    4.0
    Never had issues and always been helped
  • MI
    Maryam Ibrahim
    Dec 8, 2025
    1.0
    If I could give ZERO stars I would, absolutely horrible customer service agent and rude one too, they lost an important mail from DMV for me and claim it’s my fault, spoke on the phone with agent named Grey and refused to give me her correct name and spelling and hung up the phone on me and refused to help me, and didn’t care and the filed complaint documentation made on my missing mail.
  • SH
    Sara Harder
    Aug 29, 2025
    1.0
    Came in last week and was told they offer passport walk ins from 2-3. Came in today with all my documents to get passports done and they told us they dont accept walk ins. USPS is a joke. This is the second location to turn us away when they aren't busy. Will be taking my $300 elsewhere.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.