The UPS Store

Reviews

• CE

  Cathryn England

  4 days ago
  5.0
  Customer service was excellent at the Hurst store, as always!
• KK

  Kurt

  Feb 12, 2026
  5.0
  UPS is far and above the USPS!! True consistency in deliveries.
• CV

  Craig Valentine

  Jan 29, 2026
  1.0
  Roadie driver picked up (stole) my package from a UPS Store in NRH brought it to these guys and shipped it out to Florida. He thought it was weird but did not care or bother to check just shipped it out. I guess that is why they used this location.
• AA

  Ahmad Aziz

  Dec 1, 2025
  1.0
  He don’t know nothing what to do even his English when he speak he cannot understand that cooperating like to sell the items on you that’s it
• MC

  Mark C.

  Nov 21, 2025
  1.0
  I walked in with a box containing a highly valuable and extremely fragile item. In every other UPS Store I’ve ever used (dozens of times), staff always apply multiple “FRAGILE” and “Handle with Care” stickers without any issue — it’s standard practice. Here, the employee named Leo flatly refused to put even a single Fragile sticker on my package. When I politely asked and explained how delicate the contents were, he shrugged, said “we don’t do that,” and then intentionally skipped us in line. For over 15 minutes he helped every single customer who came in after us while completely ignoring us standing right there at the counter. It felt like deliberate rudeness and a petty power trip. Because he refused the stickers and wasted so much time, I no longer felt comfortable leaving my package at this location. I took it back and drove to another UPS Store where the staff immediately and happily applied all the necessary Fragile labels with no problem at all. If you have anything even remotely fragile or valuable, save yourself the headache and go literally anywhere else. The way Leo treated us was unacceptable and unprofessional. This location clearly doesn’t follow basic UPS handling standards that every other store does. Will never return — one star is being generous.

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