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The UPS Store #7078 in Hurst offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shops At North East Mall.
Feedback is mixed, with many praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.
Staff Attitude
Several reviews highlight a lack of courtesy and professionalism from some staff members, leading to negative customer experiences.
Efficiency
While some customers appreciate the quick service, others express frustration with delays and poor handling of packages.
Service Consistency
Customers report inconsistent experiences, with some employees providing excellent service while others are unhelpful or rude.
Convenience
The store is noted for its convenient location and range of services, but issues with staff interactions detract from the overall experience.
AO
Amy Ochandio
3 days ago
1.0
Awful location! We went it to ask about shipping options for a 36x36 inch painting. The guy didn't even hesitate when he told us that he didn't have that ability and to call around for other options. No help, at all, just dismissed us. They say on their website that they offer shipping options, but I guess the employee didn't get that memo. We then drove to the location in North Richland Hills, which provided us a box and an estimate for cost and shipping options.
MG
Mike Grogan
Nov 12, 2025
1.0
I was just in at the store on interstate 820 in hurst to ship a envelope UPS ground the employee told me i couldn’t ship ground it had to go next day. So i went to Fedex they ship it express for $10.95. Won’t be going to that Ups store again. if I could’ve gave a negative review, I would have
CZ
Chloe Zeus
Oct 29, 2025
1.0
Very rude.
AW
AliciaAmariiPrince Williams
Oct 7, 2025
1.0
I literally was just in this store and needed to print a label. I go to their kiosk and start the timer. You get 5 minutes for $2.00 to print or access email. I look down and it's blinking red at 2:49 and I'm like for what I'm not at 5 minutes yet. I tell the guy and he walks over, I point it out and he said we'll ma'am that is the system. I said no, you are cheating me out of my money. He said no that is the system. The time runs out and he is with another customer and said that there is nothing I can do. You a lie, you are cheating folks out of their money and that is not right. I ask for the other gentleman and he says I'm the owner. Oh made it worse for me. I said you need to give me my money back or print it out for me at no cost either way, I want it handled now. He goes in his wallet and gives me $3. And I am like you should be ashamed of yourself and walked out. I already had an issue with this place not returning the correct shoes back to Amazon, stealing the ones I boxed up but after a year thought they had changed. Nope. Same ole' bs. Do not go here.
NN
Nyan Nyan
Oct 1, 2025
1.0
I had a bad experience with a manager named leo . I asked for tape an he ripped off a tiny tiny piece of tape and was like THEIR!!