United States Postal Service

1.7
558 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1202 E 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1202 E 1st St, Humble, TX
77338, United States

Hours

Reviews

1.7
558 reviews
5 stars
68
4 stars
15
3 stars
16
2 stars
17
1 star
442

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unprofessional, and incompetent.

Delivery Issues

Many customers reported significant problems with package deliveries, including lost items, incorrect deliveries, and delays.

Staff Attitude

Several reviews mentioned a negative attitude among staff, with complaints about employees being dismissive and unhelpful.

Cleanliness and Environment

The post office was described as dirty and poorly maintained, contributing to a negative customer experience.

Positive Experiences

A few customers noted positive interactions with specific employees who provided helpful and courteous service.
  • YA
    Yazmine Allen
    Nov 17, 2025
    1.0
    I have a package coming in that I’ve been fighting to get for days now. I have a ring door camera and I watch as the delivery person walks up and doesn’t even attempt to knock or ring the doorbell and just slips the missed you paper on my door and leaves. They’ve came three times and each time they’ve done the same thing. I’ve been home every time they’ve come by. At this point it’s honestly more work for them to continue to lie and not ring the doorbell than to just wait for someone to come to the door to sign????
  • CB
    Chris Burns
    Nov 12, 2025
    1.0
    The Humble post office never answer their phones. I am handicapped and have to go down to the office to get anything done. I have not received my mail in over 7 days and tried to call from 2 to 3 days, 10 times a day and they were not answer their phones. This is so sad
  • AM
    ashley match
    Oct 27, 2025
    1.0
    If I could give them zero stars I would! They are so unless! Have been on hold for 40 mins the first time just to call back asked a question and got put on hold again! They have horrible service! I wish I could transfer my mail to a different location, but they know their job is secure so they treat people like crap! It’s awful!
  • KN
    Kiesa NP
    Oct 25, 2025
    1.0
    This place deserves negative zero stars or lower. Package was set for delivery the mail guy walked up checked the box stuck in door and left. All while on is Bluetooth. Next day it said I can pick up from store. Went to store they said it’s out for delivery. They made me sign and made a copy to leave at the door. I said I know they will come when I’m gone. The guy at the store said I’m sending a message to the carrier now to leave at the door. Got home another notification for delivery and no package left. Looked at my camera mail guy knocked twice softly checked box left noticed stuck in door and left. This is bullshit now I got to wait until Monday oh and today is Saturday. Zero stars or lower this place deserves negative
  • DH
    Denise Harrington
    Oct 17, 2025
    5.0
    I visited the Humble Post Office today to mail two packages. Upon entering, I found the large office to be clean and cool. An amply supplied self service station was available. There were two customers who were served before I was even able to address my packages. When I entered the main office, staff greeted me with a smile and eye contact, asked me how they could help me, asked me how my day was going, and processed my packages quickly. She underlined my tracking numbers for me and ended our interaction politely and efficiently.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.