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Visit your local Post Office™ at 1202 E 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive of customer concerns.
Efficiency
Customers frequently reported long wait times and inefficiencies in service, with many expressing frustration over slow processing and lack of staff.
Package Handling
There were multiple complaints about packages being lost, misdelivered, or not scanned properly, leading to significant customer dissatisfaction.
Employee Attitude
Several reviews noted a negative attitude among employees, with some customers feeling disrespected or discriminated against during their interactions.
Positive Experiences
Despite the overwhelming negative feedback, a few customers mentioned positive interactions with specific employees who provided helpful and courteous service.
KD
Ken Davis
6 days ago
1.0
I have been waiting on a package for 26 days! This package is for my livelihood! After calling the Department of Public Safety, I learned from them that the USPS said the mail was "undeliverable" and returned it! WTH! I've been hear at this address for 9 years! There is obviously an issue with who's running this place these days. We've never had so many issues! There has been MULTIPLE times, I have flagged down the driver to return mail that's not ours, and I have gotten several visits from my neighbors, handing me my mail that was delivered to them. Fix this BS!!!!
BW
Brad White
Jan 2, 2026
1.0
Unfortunately, at this location, it is always an issue post office representatives continuously having bad attitudes, not knowledgeable about services and unaware what customer service is. So what I would advise anyone do not go to this location under no circumstances unless it is absolutely necessary.
PQ
Paige Quinney
Dec 29, 2025
1.0
THEY NEED TO DO BETTER WITH THE HIRING PROCESS. I LEAVE OUT THE COUNTRY NEXT WEEK AND A CARRIER DELIVERED MY FEDERAL PASSPORT DOCUMENT TO THE WRONG ADDRESS! IF I COULD LEAVE ZERO STARS I WOULD.
JL
Jai-La Labba’
Dec 15, 2025
5.0
Very fast and Efficient! Everyone was customer friendly as far as I can tell. Store closes at 5pm I arrived at 4:48pm (just got off work) to wait in a long line to the door that shockingly moved FAST. By the time I finished, the line was built up to the door again but the workers weren’t rude as I assumed! This is the place to come to! I was done by 4:56pm 🤗🤗 Amenn!!!
BG
Breonna Gonzalez
Dec 12, 2025
1.0
If I could give this post office NEGATIVE STARS I WOULD. These are some of the most disrespectful, rude, African American women I’ve ever met. The only decent person in this facility was Ms. Lacy, her tone was decent but she even failed to get my issue resolved. I moved into my new house 10 weeks ago. I went here to get a new key, I was told 4-6 weeks. I waited for 8 weeks and complained everyday, everyone promising to call me back. The post master Rhonda Wright never called back, no supervisor ever called back. And to make matters worst, I asked them to hold the mail while the keys were getting made but they failed to do that so my mail was collecting in the mailbox while my key was in limbo. Someone finally was able to get my locks changed on week 8. I thought everything was fine until 2 weeks after receiving the key, they changed my locks again. No warning and didn’t tell me anything. I called to the complain, the supervisor was rude. I refused for someone to “have to call me back” because they never do. She told me to find out “who she was when I got there”. So I went in person to complain, now I’m highly frustrated at this point. I seen a tall bald guy, working with a short bald lady, I asked him was he a manager, he stated yes, she and I are. I started explaining my frustrations to him, and I told him the post master never returned my call when I spoke to her. She told around very unprofessional stating I’m the post master and you’ve never spoke to me. I explained to her I had it recorded and she was definitely who I spoke to, and she never returned my call. She was the one who explained to me that not all carriers can change locks and she’d have to get a locksmith. She begins to tell me “you’re the one who was rude to my supervisor, I told her “she was rude to me” and Rhonda Wright (the post master) stated “so y’all were rude to each other”. I ignored her comments and continued to explain my frustrations and she told me I was yelling. I told her you’re not going to tell me how to talk, I’m not yelling. I’m frustrated, I apologize you feel I’m talking loudly but you cannot tell me how to talk. She said she wasn’t going to help me, or give me the new keys and walked away. I had to cause a huge scene in front of everyone, she called the police stating lies but I had it all recorded. She did all of that just to give my wife the new keys. Rhonda Wright does not deserve to be post master. This post office needs a new line of professionals. This post office needs to be more organized.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 1202 E 1st St, Humble, TX?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more.
Can I submit a first-time passport application at this USPS location?
Yes, this Post Office accepts first-time passport applications and most locations also take passport photos. Remember to complete and print your application before applying.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment through the USPS online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of the USPS at 1202 E 1st St in Humble?
The Post Office is open Monday to Friday from 8:00 AM to 5:00 PM and Saturday from 8:00 AM to 12:00 PM. It is closed on Sundays.
Can I get passport photos taken at this USPS location and how much do they cost?
Yes, passport photo services are available by appointment, and the current fee for a passport photo is $15.
How do I rent a PO Box at this Post Office and what are the access hours?
You can apply online or in person for a PO Box by bringing two valid IDs and a completed application. Most locations offer 24/7 lobby access to PO Boxes, but hours may vary.
What nearby places can help me find the USPS location or offer additional services?
Nearby places like the other United States Postal Service office or US Postal Service can assist with similar mailing services, and local businesses such as Sosa's Recovery Services and Rescue Texas provide roadside assistance and community services, which may be helpful if you need support while visiting the area.
Are there restaurants near the USPS location where I can dine before or after my visit?
Yes, Sweet Treat Lady Cafe, known for soul and African food, is nearby where you can enjoy a meal during your trip to the Post Office.
Which nearby businesses offer pet-related services around the USPS at Humble?
Golden Paws is a pet groomer and beauty salon, while Humble Fish Keeper provides pet supplies and services, both nearby for your pet care needs.
Can I find services related to home maintenance near this USPS location?
Yes, services such as plumbing at TX Humble Plumber, HVAC at Air Houston Mechanical, and building contractors like Multi-Glass Of Texas are close by.