United States Postal Service

2.4
199 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7231 FM 1960 Rd W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7231 FM 1960 Rd W, Humble, TX
77338, United States

Hours

Reviews

2.4
199 reviews
5 stars
52
4 stars
16
3 stars
9
2 stars
8
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while others praised specific employees for their kindness and professionalism.

Efficiency

Customers frequently noted long wait times and inefficient service, particularly during busy hours, with complaints about staff being slow or distracted.

Cleanliness

The facility is generally reported as clean and well-maintained, contributing positively to some customer experiences.

Passport Services

Numerous reviews highlighted issues with passport services, including unprofessional handling of appointments and lack of staff availability, leading to customer frustration.

Location and Accessibility

The location is appreciated for its accessibility and spacious parking, but some customers expressed concerns about safety in the area.
  • EB
    Enrique Bulnes
    Nov 7, 2025
    1.0
    I'm done with the post office in general, over and over and over again I have paid for priority mail and never gets to it's destination when promise. priority mail is just a ripoff.
  • ER
    Ebony Runnels
    Oct 3, 2025
    5.0
    Great location for the area. Spacious parking lots. Manicured lawn.
  • GL
    Gisselle Lopez
    Oct 3, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ The clerk here was so nice and helpful. Best experience I’ve had at a USPS office!
  • PW
    Patty White
    Sep 23, 2025
    1.0
    If I could give 0 stars I would! The first few times the young man that waited on me was so polite. But the last 2 times- the girls were very RUDE! I was mailing a children’s bible and a small piece of material; I was told she couldn’t give me the “book price” because there was something else in the package!!! The book was clearly the main object in package but the price was DOUBLE!
  • SC
    Saida Cristal
    Sep 14, 2025
    1.0
    Perdieron papeles importantes los que entregan el correo postal… ahora que haré? Por culpa de ellos todo el proceso se hará más difícil… gracias a la gente que no hace bien su trabajo

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.