About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
4.4
508 reviews
5 stars
427
4 stars7
3 stars3
2 stars6
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unresponsive support, difficulty in canceling services, and unresolved billing issues.
Delivery Issues
Customers frequently reported missed deliveries, incorrect items delivered, and lack of communication regarding delivery schedules.
Billing Problems
Many customers experienced unexpected charges, billing errors, and difficulties in resolving these issues, leading to frustration and claims of scams.
Positive Driver Feedback
Despite the overall negative experience, several customers praised specific delivery drivers for their professionalism, friendliness, and helpfulness.
- THTara HoltOct 20, 20251.0Order 1st cooler and it didn't work so returned it. That took 3 weeks. Then ordered a 2nd and it came infested with roaches! We never had a problem with roaches until that cooler came. It looked brand new! But my boyfriend moved it and found a nest with babies, eggs and adults so they've been there! Also, they kept charging me on the wrong date and I couldn't change the charge date on the app and couldn't call anyone to have the charge date changed or ask about it. So, I was getting charged and getting dinged for overdraft fees. The whole reason for buying bottled water is to reduce waste of plastic, but screw it. I'll just pick it up myself. Less distribution in fossil fuel footprints anyways . They don't have customer service number on the app? And there's no chat help? Ive ended my membership but it's going take up 7 days for someone to get back to me? How is that customer service in this day and age? Y'all need to do better.
- MZMichael ZentSep 10, 20251.0I want to have water delivered to so I sign up to have them deliver water they cancel my delivery 4 times not even getting my first delivery and they have a hold on my money after I cancel them cause they can’t even make a delivery and I about to seek legal action if they don’t return my money
- CCCourtney ChroniclesAug 15, 20251.0I got the water dispenser because of the great deal they had at sams club. "Get the water cooler and 3 bottles for $50 with a monthly $6 fee (it is $7 now love how fast deals break) and a month later you will get a $30 gift card for Walmart!". Well, it has been 3 months I have contacted them twice now for randomly charging $17, the cooler has broken already (not cold anymore) and I still have not received the gift card! This is a joke right?
- SMSharon MclinAug 12, 20251.0Worst water delivery service ever. ALWAYS reschedules, never pick up empty jugs but they always make sure to keep charging me! Done with this service.
- ABAndy BoswellJul 22, 20251.0Four Missed Deliveries, Wrong Bottles Twice – ReadyRefresh Is a Total Disaster” We’ve had four scheduled deliveries missed with no meaningful communication, no explanation, and no water left at our site. When ReadyRefresh does show up, they’ve delivered bottles that don’t even fit the machine they provided—twice. That means we’re not only dry, we’re stuck with useless bottles. We’ve contacted customer service multiple times and gotten nowhere—just empty apologies and no action. There’s zero accountability and no urgency, even when we’re completely out of water. This company has one job—deliver the right water, on time—and they’ve failed it spectacularly. We’ll be canceling service and strongly recommend anyone considering ReadyRefresh look elsewhere. If you value consistency, communication, or having actual water to drink, look for a different provider.
Frequently Asked Questions About Primo Brands Delivery
What types of beverages does Primo Brands Delivery offer?
Primo Brands Delivery provides a selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, and flavored brands like Splash Refresher™ and AC+ION® to meet healthy hydration needs for homes and businesses.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 19396 Kenswick Dr., Humble, TX 77338, USA.
What categories of services does Primo Brands Delivery belong to?
Primo Brands Delivery operates as a Water Cooler Supplier and Beverage Distributor.
Can Primo Brands Delivery supply water for commercial businesses?
Yes, Primo Brands Delivery provides water and beverages delivered directly to commercial businesses as well as homes.
What are some premium and regional water brands available from Primo Brands Delivery?
Premium brands include Saratoga® and The Mountain Valley®, while regional leaders include Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®.
How can customers stay updated with Primo Brands Delivery on social media?
Customers can follow Primo Brands Delivery on Facebook at https://www.facebook.com/primobrandscorp/ and on Instagram at @primobrandscorp.
What nearby freight and cargo services could assist in logistics for Primo Brands Delivery customers?
Nearby freight and cargo services include Forward Air Inc, LV Logistics USA, Amerijet International, ALARA Logistics, DHL Global Forwarding, TranspoTrade International, Pegasus, Bertling Logistics, and Roadrunner Freight, which could support efficient delivery and shipping needs.
Are there nearby convenience or fast food options for customers visiting Primo Brands Delivery?
Yes, customers can visit nearby 7-Eleven for convenience items and DHL Express which also includes a fast food restaurant, offering quick refreshments close by.
Which nearby industrial and business suppliers could be useful for commercial clients of Primo Brands Delivery?
Nearby industrial and business suppliers such as Johnstone Supply (HVAC supplier), Kimray Sales and Service (plumbing and industrial equipment), Innovex (engineering and manufacturing), and PME Lumber (lumber store) can support commercial clients with their operational needs.
Are there any local community or service organizations near Primo Brands Delivery?
Yes, nearby you can find community-focused places like Glorious Church Outreach Center and government services of the City of Houston, providing community support and engagement opportunities.