Business Details
19396 Kenswick Dr., Humble, TX
77338, United States
Certified by Primo Brands Delivery • Mar 01, 2026
About
Certified by Primo Brands Delivery • Mar 01, 2026
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Certified by Primo Brands Delivery • Mar 01, 2026
Reviews
4.4
508 reviews
5 stars
427
4 stars7
3 stars3
2 stars6
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unresponsive support, difficulty in canceling services, and unresolved billing issues.
Delivery Issues
Customers frequently reported missed deliveries, incorrect items delivered, and lack of communication regarding delivery schedules.
Billing Problems
Many customers experienced unexpected charges, billing errors, and difficulties in resolving these issues, leading to frustration and claims of scams.
Positive Driver Feedback
Despite the overall negative experience, several customers praised specific delivery drivers for their professionalism, friendliness, and helpfulness.
- THTara HoltOct 20, 20251.0Order 1st cooler and it didn't work so returned it. That took 3 weeks. Then ordered a 2nd and it came infested with roaches! We never had a problem with roaches until that cooler came. It looked brand new! But my boyfriend moved it and found a nest with babies, eggs and adults so they've been there! Also, they kept charging me on the wrong date and I couldn't change the charge date on the app and couldn't call anyone to have the charge date changed or ask about it. So, I was getting charged and getting dinged for overdraft fees. The whole reason for buying bottled water is to reduce waste of plastic, but screw it. I'll just pick it up myself. Less distribution in fossil fuel footprints anyways . They don't have customer service number on the app? And there's no chat help? Ive ended my membership but it's going take up 7 days for someone to get back to me? How is that customer service in this day and age? Y'all need to do better.
- MZMichael ZentSep 10, 20251.0I want to have water delivered to so I sign up to have them deliver water they cancel my delivery 4 times not even getting my first delivery and they have a hold on my money after I cancel them cause they can’t even make a delivery and I about to seek legal action if they don’t return my money
- NPNyre PJan 9, 20235.0Mario is the best! He comes through the office with a smile and great attitude every time he makes a delivery. He’s definitely a Highline Urban Lofts favorite!!
- GSGraciela SanchezJan 6, 20235.0He very friendly and always smiling .. great person . But he keep forgetting to push our buttons to automatically open our doors , so he struggles and then he remembers.. we laugh about all the time .. he is great
Brand Certified Facts from Primo Brands Delivery
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Certified March 01, 2026Yext Knowledge Graph
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