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United States Postal Service

2.1
(304 reviews)

Business Details

7511 N Shepherd Dr, Houston, TX
77088, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7511 N Shepherd Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7511 N Shepherd Dr, Houston, TX
77088, United States

Hours

Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
Saturday9:00 AM - 12:00 PM
SundayClosed

Reviews

2.1
304 reviews
5 stars
65
4 stars
16
3 stars
7
2 stars
9
1 star
207
  • FF
    Frances Flores
    Mar 17, 2026
    5.0
    Guess time is important when to do business there. No lines or +5 in line. But they do best to get line moving. 🤠
  • GS
    Garry Schmidt
    Feb 7, 2026
    1.0
    Dude just stood there staring at me, didn't ask how I wanted to mail my package, didn't actually even make eye contact with me at all. Just charged me, the price sounded reasonable so I paid, then I get my receipt and find out I was overcharged for an insurance I didn't ask for and wasn't asked for, because the dude literally didn't say a word the entire transaction. Gotta love this location, only come here if you're absolutely desperate to mail something on a Saturday morning. Otherwise I avoid this place at all cost. Horrible service is a compliment this place doesn't deserve.
  • MC
    mel cook
    Feb 2, 2026
    1.0
    Literally the worst post office. They are extremely rude when you ask questions. I sent a general delivery package there and was told they dont accept those and they returned it which was a lie. They lost the package and they just dont want to deal with general delivery mail. I have never ever been told its a courtesy of the post office to do general delivery mail. I have been receiving mail like this in 13 different states as a nomad and yet this post office thinks they can just do whatever with your mail and treat you however they feel like.
  • BZ
    Brenda Z
    Jan 29, 2026
    1.0
    I don’t understand why they hire people who look and act miserable, the staff is very rude and are quick to dismiss you as they don’t try try to help you if there’s any confusion regarding something.
  • WJ
    Whisper Jones
    Jan 13, 2026
    1.0
    This place is unprofessional! Many of the staff were rude, especially a lady name Betty. I informed her I just relocated to the area and my id card was never delivered and I reordered it and placed my mail on hold. I also let her know that I would be out of town and wanted to know if my mail could be placed in a P.O. Box at the end of the hold due to the mailbox at my home being unsecured. I’m not sure what went left but she gave me the worst attitude, berated me and told me to order my id card at the town I would be at. Then she didn’t want to acknowledge my P.O. Box order I made online! Said she didn’t feel like setting up the P.O. Box because “that’s lakreshias job and lakreashia isn’t here” . Then Betty and another employee started arguing back and forth because the other employee was trying to assist me. I ended up canceling my P.O. Box order and going to a different USPS and getting a box from an online order within minutes. This location deserves zero stars. Horrible customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified April 26, 2026Yext Knowledge Graph
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