United States Postal Service

2.2
376 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 17119 Red Oak Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
17119 Red Oak Dr, Houston, TX
77090, United States

Hours

Reviews

2.2
376 reviews
5 stars
99
4 stars
11
3 stars
3
2 stars
19
1 star
244

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers expressing frustration over poor service and lack of assistance.

Inconsistency

Customers reported inconsistent service experiences, with some praising individual employees while others described overall incompetence and lack of communication.

Delivery Issues

Multiple complaints were made regarding lost packages, incorrect deliveries, and failure to attempt delivery, leading to significant customer dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers noted positive interactions with specific employees who provided helpful and friendly service.
  • ST
    Sade T
    Dec 26, 2025
    1.0
    Unprofessional people here. Terrible service.
  • NZ
    Nikoletta Zukowska
    Dec 16, 2025
    1.0
    Genuinely never had a worse experience at the post office (which is really saying something, if you know USPS). I needed fingerprinting for my business and Phyllis outright refused to do it, made something up about it not being available until 10am when her colleague arrived, mocked us when we pointed out that that’s not what their website says, and generally had the most unpleasant attitude I’ve encountered in a very long time. With people like that working there, it’s no wonder they have a 2-star rating (and thus, have to badger their other patrons to complete their customer service survey). Shout out to Cory for trying his very best to make up for her nastiness. In the end, the fingerprints were still taken incorrectly, meaning I had to apply twice & yes, be charged twice. Unprofessionalism & incompetence through & through. Do yourself a favor & pick another post office.
  • DB
    danny sofia benavides
    Dec 15, 2025
    1.0
    Hoy fui a sacar el pasaporte de mi bebé,saque la cita y no me atendieron porque no hablaba ingles pesimo servicio senti que no nos quisieron atender. Mal servicio
  • KA
    Karina Alcocer
    Dec 12, 2025
    1.0
    The worst place l send normally in this location but they lost my parcel and l was just asking because shows like they delivered l don’t know where they did but l was just trying to see where they delivered because was a wrong place and the lady was really rude lm the person that lost her parcel and money and didn’t have any response and l was no mad l was asking but this lady was so mad l will not send anything at this place
  • DB
    Darryl L B Bey
    Dec 11, 2025
    5.0
    I always have a pleasant visit when I go there💯💯💯

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.