United States Postal Service

1.6
401 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2499 Judiway St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2499 Judiway St, Houston, TX
77018, United States

Hours

Reviews

1.6
401 reviews
5 stars
51
4 stars
7
3 stars
6
2 stars
11
1 star
326

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Package Issues

A significant number of customers reported missing or misdelivered packages, with claims of theft and negligence by staff.

Operational Problems

Frequent complaints about early closures, broken equipment, and long wait times were noted, indicating a lack of operational efficiency.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members, suggesting inconsistency in service quality.

Trust Issues

Customers expressed a lack of trust in the postal service at this location, citing repeated problems with mail delivery and package handling.
  • RH
    Roy Herrera
    Nov 10, 2025
    5.0
    Very professional service.
  • MB
    Ms. B
    Nov 7, 2025
    1.0
    Drove all the way here got here six minutes before 5 PM and they were already closed. How do you close the post office six minutes early I don’t know.
  • MK
    Ms Kisha
    Oct 10, 2025
    1.0
    The worst ever!!! Ugly and rude!! Unprofessional!
  • JM
    jesse malouf
    Sep 26, 2025
    1.0
    Drop chute is broken, has been broken, but now is completely stuck. Found out the hard way on a Friday night and I’ll have to wait till Monday now to ship.
  • JB
    J B
    Sep 3, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Tanisha went above and beyond to help me with a package that was almost forwarded to another location. She showed genuine concern and ambition in making sure it stayed secure, personally holding it until I could come pick it up. She even delivered it to me directly to ensure it was safely in my hands. Truly excellent service!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.