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Brand Certified

United States Postal Service

1.6
(407 reviews)

Business Details

2499 Judiway St, Houston, TX
77018, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2499 Judiway St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2499 Judiway St, Houston, TX
77018, United States

Hours

Reviews

1.6
407 reviews
5 stars
53
4 stars
7
3 stars
6
2 stars
11
1 star
330

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over dismissive attitudes and lack of assistance.

Package Issues

A significant number of customers reported lost or misdelivered packages, with claims of negligence and dishonesty from staff regarding package handling.

Operational Problems

Frequent complaints about early closures and broken drop-off equipment, leading to customer inconvenience and frustration.

Mixed Experiences

While many reviews were negative, a few customers did report positive interactions with specific staff members, indicating some variability in service quality.
  • CA
    C A
    Feb 6, 2026
    1.0
    This place is an absolute joke. I would bet 50% of my packages I order are lost with them. It's so bad when I order something I reach out to the retailer and ask them to NOT use USPS. During Christmas time I have several Ring videos of them literally tossing packages 10' from my front door. When I called they begged me not to post the videos.
  • DL
    Diana Leal
    Jan 22, 2026
    5.0
    The new mail Lady is really nice and very helpful by
  • BC
    Boho Collective
    Jan 20, 2026
    1.0
    USPS PLEASE FIX YOUR METAL PACKAGE DROP AND ADDRESS THE EARLY CLOSE TIME! You need to either change your sign to closing at 4:45 or refresh your employees memories of close time. This is about the 40th time (no exaggeration here) that this location has been closed before 5PM. The employees are at their counters but will ignore customers. Normally, I can just use the self-service if it actually has paper but then there is the issue of the package drop itself. It has been broken and dangerous with no handle for at least 3 years. It frequently gets stuck but now it’s just impossible to move so no one can leave their package. An employee told me 3x it works, yet she would not move it herself. 5 people put all their strength into it and it wouldn’t move. So it can’t be that easy to use. Not to mention I have ripped holes in 2 shirts over the years having to move the entire bin. It gets stuck on the sharp metal on the actual bin. I run an online business so I mail almost daily. I have to get a receipt when I mail my packages now because I do not trust that my mail will be picked up unless it’s our regular carrier, Blair. She is amazing but 9/10x her male counterparts don’t take my scheduled pick ups and send an email that they have. This is an entirely different issue that needs to be addressed.
  • SS
    sosita sosita
    Jan 17, 2026
    1.0
    Lady at the counter was very rude/dismissive. It does not cost a lot to be kind.
  • RC
    Randall Chan
    Dec 12, 2025
    1.0
    As always this post office isn’t any different from all the other post offices I’ve used. The customer service is 100% atrocious. You absolutely know they don’t care about taking care of anyone’s packages. Anytime they are given a package to be delivered they always say it’s delivered on the tracking site but yet I don’t have it. I homes think it’s deliberate because this happens frequently. It’s absolutely frustrating that you pay for a product and then to be lost by USPS. It is there one job which is to deliver mail and packages on time and at the correct address. These folks who work at the post office take no pride in their work. They took this job for easy pay with minimal supervision and a pension. Look at all the bad reviews. Over 400 yet they do nothing about it. Shameful

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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