United States Postal Service

2.0
367 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1530 Greensmark Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1530 Greensmark Dr, Houston, TX
77067, United States

Hours

Reviews

2.0
367 reviews
5 stars
69
4 stars
12
3 stars
12
2 stars
13
1 star
261

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive towards customers.

Staffing Issues

Many customers noted long wait times and inadequate staffing, leading to frustration and delays in service.

Delivery Problems

Several reviews mentioned issues with lost or delayed packages, contributing to dissatisfaction with the postal service.

Mixed Experiences

While some customers reported positive interactions with specific staff members, these were overshadowed by the overall negative feedback regarding service quality.
  • BB
    Bri
    6 days ago
    3.0
    I rarely ever have a good experience at this office, and it's always the same group of employees that have a nasty attitude and act dead inside. They have a couple of great customer service employees. Idk, I just think that if you dislike your job that much you should go somewhere else so the customers can be happier & better off without you. I go to other locations and their ppl smile, greet, offer to help, etc. That should be your standard. Not the chip-on-the-shoulder, dead-eye attitude. I'd give them a 1-star, but the mailmen are usually good so that's why they get a 3-star
  • CS
    Cynthia Schofield
    Jan 5, 2026
    5.0
    always a line but fast employees
  • LL
    Lola
    Dec 30, 2025
    5.0
    I appreciate the staff, my parcels are shipped on time and fast, thank you USPS
  • JR
    Justin Reed
    Dec 17, 2025
    1.0
    This is the laziest post office workers ever. I live on the 3rd floor of my condo and they claim that, "there is no access" which is false. There is an elevator and stair access that is 15 ft. from the mailboxes that they put mail in. ....and they don't answer the phone!!!!
  • KS
    Karmick Smith
    Dec 1, 2025
    1.0
    By far the worst most unprofessional place ive been, they lost three of my packages, when they lose your package they put the burden on you to have to find the package

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.