United States Postal Service

3.0
278 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1500 Hadley St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1500 Hadley St, Houston, TX
77002, United States

Hours

Reviews

3.0
278 reviews
5 stars
124
4 stars
15
3 stars
6
2 stars
10
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Many customers appreciate the quick service and organization at this location, but there are complaints about slow passport processing and long wait times.

Cleanliness

The facility is generally noted to be clean and well-maintained.

Hours of Operation

There are complaints about the post office closing earlier than posted hours, leading to customer frustration.

Staff Attitude

Several reviews highlight a negative attitude from certain staff members, impacting the overall customer experience.
  • JC
    Jim Capfer
    1 day ago
    5.0
    Great crew at this location!
  • MM
    Maxine Morency
    Nov 18, 2025
    1.0
    The customer service here absolutely sucks. I dread going to this location. Every time I am there, I am met by unenthusiastic, rude, and overall dismissive workers. I went to this location (Hadley Street) on 11/17/2025 and as I was trying to complete my purchase, the one clerk who was present (the black older male) was being quite rude and dismissive to me. He was unhelpful and sarcastic which is very unprofessional.
  • LD
    Liz D
    Nov 1, 2025
    5.0
    Staff that work at this location need to be the example for every USPS location nationwide. I kid you not when I say, I’ve been to several locations in Houston and in other states. People are polite, facility is clean and they move with a sense of urgency. In addition to that, for people that work late during the week, they are open on Saturdays. What more can you ask for?
  • AF
    Angel Farias
    Oct 11, 2025
    1.0
    Door says they close at noon but it's 11am on a Saturday and they're closed
  • LM
    Lauren McCoy
    Sep 26, 2025
    5.0
    Janice was super helpful, kind and courteous! I was able to complete my tasks and successfully send my items. Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.