United States Postal Service

3.0
285 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1500 Hadley St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1500 Hadley St, Houston, TX
77002, United States

Hours

Reviews

3.0
285 reviews
5 stars
129
4 stars
15
3 stars
6
2 stars
10
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are criticized for rudeness and unprofessional behavior.

Efficiency

Customers noted both quick service and long wait times, particularly for passport services, indicating inconsistency in efficiency.

Staff Attitude

Several reviews highlighted issues with staff attitudes, with some employees described as rude or dismissive, while others were commended for their kindness.

Operational Issues

Complaints about the post office closing early or being understaffed, leading to frustration among customers.

Overall Experience

Overall, experiences vary widely, with some customers expressing satisfaction and others feeling disappointed or frustrated.
  • PA
    Priyanka Abraham
    Dec 24, 2025
    5.0
    Came here for a passport application. Employees here are so sweet and made the process really smooth. The best USPS location I’ve been to so far!
  • NB
    Nicole Brummett
    Dec 18, 2025
    5.0
    I don’t know why this post office has such bad reviews. I went today and the staff were so sweet and had amazing customer service. Was in and out.
  • AB
    Abominable Bobster
    Dec 6, 2025
    1.0
    Terrible customer service even from the post master - older gentleman. Moved here about a year ago and I’ve had multiple bad experiences. The one guy who was helpful “Felix” is no longer working there.
  • GK
    G K
    Dec 3, 2025
    5.0
    We went to a different location yesterday for a passport appointment and the experience was so much worse there in comparison!!!!! This USPS is great!
  • MM
    Maxine Morency
    Nov 18, 2025
    1.0
    The customer service here absolutely sucks. I dread going to this location. Every time I am there, I am met by unenthusiastic, rude, and overall dismissive workers. I went to this location (Hadley Street) on 11/17/2025 and as I was trying to complete my purchase, the one clerk who was present (the black older male) was being quite rude and dismissive to me. He was unhelpful and sarcastic which is very unprofessional.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.