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United States Postal Service

3.1
(292 reviews)

Business Details

1500 Hadley St, Houston, TX
77002, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1500 Hadley St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1500 Hadley St, Houston, TX
77002, United States

Hours

Reviews

3.1
292 reviews
5 stars
133
4 stars
16
3 stars
7
2 stars
10
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their kindness and efficiency, while others are criticized for rudeness and unprofessional behavior.

Passport Services

Passport services received both positive and negative reviews; some customers had smooth experiences, while others faced long waits and unhelpful staff.

Staff Attitude

Several reviews mention a lack of professionalism and a negative attitude from some staff members, impacting the overall customer experience.

Efficiency

Customers noted issues with slow service and long wait times, particularly during busy hours or when staff were limited.

Facility Issues

There are complaints about the facility being understaffed and not adhering to posted hours, leading to customer frustration.
  • LM
    Lara M
    Feb 23, 2026
    1.0
    my mail was compromised by this office. I have USPS informed delivery. It’s funny that they left this particular piece of mail off of my USPS deformed delivery. My identity was stolen out of this envelope which had documents with my identification in it when I came to the office and asked to speak to the woman who identified herself as the manager name Miss Houston she laughed in my face, was a very rude and nasty and refused to give me any actual help other than providing me the exact same number to file a complaint on the office when I asked information about the person on the route or was talking to her employees, she scarfed and said I can’t do that. It’d be impossible to figuring it out. You don’t have that many employees at this office. It is an inside ring. I will tell anybody if you have anything with your identification do not mail at this post office. They are stealing identification.
  • GI
    Grabiela Ical
    Feb 12, 2026
    1.0
    Very bad service for me outside. I don't give it a star. 😔
  • JW
    Jon Woody
    Feb 9, 2026
    5.0
    I went for a passport photo appointment for my baby. The USPS worker named Janice was phenomenal. I normally feel like I’m an inconvenience to most USPS workers. However, Janice gave me the Chick-fil-A experience. She was so kind, caring, and she was working hard to get me back on my way. I wish all USPS workers were like Janice.
  • MS
    Makamba Scott
    Feb 5, 2026
    5.0
    Had to come back twice in one day - both times they were friendly, fast, efficient and helpful. Great experience.
  • HE
    Houston Ev
    Jan 23, 2026
    5.0
    Just updated my son’s passport here and had such a phenomenal experience. The woman who helped us was incredibly kind, friendly, and informative—she made the entire process smooth and stress-free. It’s rare to come across service like that these days, and it truly deserves all the stars. I’ll definitely be coming back to this location for any of my postal needs.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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