United States Postal Service

2.3
313 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 16015 Cairnway Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
16015 Cairnway Dr, Houston, TX
77084, United States

Hours

Reviews

2.3
313 reviews
5 stars
83
4 stars
13
3 stars
8
2 stars
12
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of delivery services.

Efficiency

Some customers reported quick service and efficient handling of tasks, particularly for passport applications, while others experienced long wait times and poor service.

Staff Behavior

Several reviews highlight negative interactions with staff, including rudeness and lack of assistance, contributing to a poor customer experience.
  • NK
    Natalie Kawaja
    Dec 23, 2025
    1.0
    I’d give it ZERO stars if I could. Lost a VERY important piece of mail and after SEVERAL attempts of physically going over there and them saying they would call whether or not it was found….. I got NOTHING!!!! Screw this post office!!!!
  • HD
    Henrry Dominguez
    Dec 22, 2025
    5.0
    Fast, friendly
  • JD
    Jorge Deltoro
    Dec 15, 2025
    5.0
    Fast. Great customer service. Unbeatable prices. Clean. Organized.
  • JS
    Jade Stone
    Dec 11, 2025
    1.0
    Idk about the staff inside the building, whoever delivers in the bearcreek neighborhood right behind the post office needs to be fired. It amazes me that you’ll drop off mail but won’t deliver our packages like you’re supposed to! Please do your job and stop marking packages as vacant unit or undeliverable when you have a clear clean path to deliver. Just sad!
  • EP
    Ernesto Padilla
    Dec 10, 2025
    5.0
    Excellent service and attention from Melanie, I was in line and very kindly asked if everything was fine and helped me with the label on my package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.