Brand Certified
United States Postal Service
1.8(320 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
14917 El Camino Real, Houston, TX
77062, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 14917 El Camino Real to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
320 reviews
5 stars
53
4 stars
9
3 stars
8
2 stars
8
1 star
242
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Staffing Issues
Many customers reported long wait times due to understaffing, often with only one clerk available during busy hours.
Package Handling
There are multiple complaints about packages being marked as delivered without being received, and concerns about potential theft by employees.
Facility Conditions
The post office is described as dingy and poorly maintained, contributing to a negative customer experience.
Mixed Experiences
While many reviews are negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
- RMRonald MistrotFeb 4, 20261.0I had a package who tracking said delivered, 2 packages actually. I checked the ring camera and no mail truck even came to my residence. I went to the station to speak with manager as the postal helpline instructed me too. Truhong refused to get the manager. Was condescending about my problem and was dismissive of anything I had to say. She is extremely rude and if she is what passes as a postal work now days I find it sad. They are saying packages are delivered when nothing delivered. I will no longer be using usps due to the cost sketchy scanning they do
- NNNoahDec 14, 20255.0And they get airplane mail to
- NRN RNov 18, 20251.0What a garbage place. They can’t be bothered to answer the phone.
- MMMarco MNov 7, 20251.0This place sucks they messed up on the adress i had to pay 40 dollars to get it intercepted dont go here
- PCP CSep 30, 20251.0This post office customer service has gone from marginal to poor to bad to worse to unacceptable. Never more than 2 counter clerks and a lot of time 1 is busy with passports. The place is dingy. Clerks on the other side of po box walls are very loud and can be heard cursing. They took a handicap reserved parking space and made it the manager’s parking space. Often counter clerks appear to be “dressed down” - tshirts, jeans. 9 times out of 10 counter clerks’ answers are “I don’t know”. There are rude women clerks. No one and that is no one ever answers the phone - you can let it ring over 4 minutes then you are disconnected. When picking up packages lines form before anyone comes to that door. The other day the “doorbell wasn’t working so no one ever came to that door for package pick up - had to stand in line for the counter service. Avoid going in!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service location at 14917 El Camino Real?
You can send mail, ship packages, purchase money orders, rent PO Boxes, apply for passports, get gift cards, and more at this Post Office.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment through the online scheduler, though limited walk-in hours may be available.
What are the business hours of this Post Office during the week?
The Post Office is open Monday to Friday from 8:30 AM to 5:30 PM and is closed on weekends.
Is it possible to reserve a PO Box online before visiting the Post Office?
Yes, you can search for and reserve a PO Box online, then complete your setup in person at the Post Office.
What is the cost of a passport photo at this United States Postal Service location?
The passport photo fee is $15 at USPS locations.
Are PO Boxes accessible outside regular Post Office hours at 14917 El Camino Real?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes but check locally for exact access times.
How can nearby public services benefit me when visiting this Post Office?
Nearby services like Houston Methodist Same Day Clinics and Rajavi Shah, MD can be convenient if you need medical care before or after your visit to the Post Office.
What nearby real estate agencies are close to the Post Office at 14917 El Camino Real?
Kim Tyler - Greystone Realty and One Life Realty Group - Greystone Realty are nearby and can assist with real estate needs after your Post Office visit.
Are there any dining options close to the United States Postal Service on El Camino Real?
Perry's Grille and Steakhouse is nearby and provides a place to eat before or after your visit to the Post Office.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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