United States Postal Service

1.8
366 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 14403 Walters Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14403 Walters Rd, Houston, TX
77014, United States

Hours

Reviews

1.8
366 reviews
5 stars
58
4 stars
11
3 stars
12
2 stars
6
1 star
279

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported extremely poor service, including long wait times, unhelpful staff, and rude behavior from employees.

Package Issues

Numerous complaints about lost, misdelivered, or stolen packages, with many customers expressing frustration over the lack of accountability and resolution.

Staffing Problems

Frequent mentions of understaffing leading to long lines and delays, with only one clerk available during busy hours.

Management Concerns

Many reviews highlighted a lack of effective management and oversight, with calls for a complete overhaul of the staff and management at this location.
  • HH
    hectormiguel05
    Dec 26, 2025
    1.0
    Drop off collection bin is closed. So if you have prepaid packages, don't even bother. You will be waiting in line for a while.
  • JF
    Jorge Futbol
    Dec 12, 2025
    1.0
    Pesimo servicio, soy un venderdor de la plataorma de Ebay y mi cliente pidio una camisas que la hicieron held en el postal office y cuando llame me dijeron que no podian dar explicacion pero que la fuera a recoger en el postal office y cuando mi cliente llego a recogerlo ya lo habian mandado a su casa. Es increible que no tengan ni la minima desencia de avisar lo que esta pasando con su paquete , ojala cambien de personal pronto por que al parecer no soy el unico que le ha pasado. Si les pudiera poner 0 se los pongo
  • BA
    Beverly Arnberg
    Dec 12, 2025
    1.0
    Cornerstone on Walter's Rd. Tyree is the worst postal employee . Very rude. He handed me keys and personal information for another individual. When I bought this to his attention he short status attitude really showed up. He slam the door in my face after me and 4 other people waited 20+ minutes and rung the bell continuously. The PO IS HORRIBLE
  • SH
    Stephanie Hennen
    Dec 9, 2025
    1.0
    Runs about as good as any government op. Low energy behind the counter, and the wall is absolutely stripped clean of every single packing material you could need. No envelopes. No boxes. No tape. Literally nothing. And the line still doesn’t move any faster than the DMV.
  • BJ
    Ben Muhammad-Amin Jones
    Dec 9, 2025
    1.0
    Worst post office I've ever experienced. Call window service is near impossible to get, even with no waiting line.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.