United States Postal Service

1.8
360 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 14403 Walters Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14403 Walters Rd, Houston, TX
77014, United States

Hours

Reviews

1.8
360 reviews
5 stars
58
4 stars
11
3 stars
12
2 stars
6
1 star
273

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with long wait times for both package pickup and general inquiries.

Customer Service

Many reviews highlighted poor customer service, including rude staff and lack of assistance, leading to frustration among patrons.

Package Issues

Numerous complaints were made regarding lost or misdelivered packages, with customers expressing concerns about potential theft and inefficiency.

Staffing Problems

The location suffers from inadequate staffing, often resulting in only one employee available to handle a long line of customers.

Management Concerns

Reviews indicated a need for better management and operational oversight, as many customers felt their issues were not being addressed effectively.
  • KC
    keisha clay
    1 day ago
    1.0
    NEVER ANSWERS THE SIDE WINDOW DOOR. 13 PPL IN LINE AND NEVER ANSWERS. FILING COMPLAINT
  • RG
    Robert Gonzalez
    3 days ago
    1.0
    Absolutely terrible location!!!! These people do not care about the people who pay their salaries. Worst location!!! Sign says 6:30am open and they didn’t come to the window until9:30am. 3 hours waiting
  • HN
    Han Nguyen
    3 days ago
    1.0
    Update self service kisok
  • CC
    Caitlyn
    Nov 14, 2025
    5.0
    I won’t in validate anyone else experience but I had a great time for what it was. There was a bit of a wait but where isn’t there a wait? lol Ms.Mayes was kind, funny and helpful . I had no issues get my passport things done! God bless !
  • CG
    Cordell Goodman
    Oct 30, 2025
    1.0
    Service for pickup is so long,trouble

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.