United States Postal Service

2.0
208 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1319 Richmond Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1319 Richmond Ave, Houston, TX
77006, United States

Hours

Reviews

2.0
208 reviews
5 stars
41
4 stars
11
3 stars
6
2 stars
9
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly a bald man with glasses, leading to a negative customer experience.

Passport Services

Many customers reported issues with passport appointments, including long wait times, unhelpful staff, and the failure to honor scheduled appointments.

Package Handling

Several customers experienced problems with lost or mishandled packages, leading to frustration and dissatisfaction with the postal service.

Staff Attitude

While some staff members were praised for their helpfulness, a significant number of reviews indicated a general lack of courtesy and professionalism among employees.

Service Efficiency

Customers frequently noted slow service and inadequate staffing, particularly during busy times, contributing to long wait times and poor overall experiences.
  • DP
    Dan Piette
    5 days ago
    5.0
    Prompt and friendly service!
  • GG
    GiGi
    Oct 2, 2025
    1.0
    So rude...
  • KA
    Kemal Alay
    Sep 19, 2025
    1.0
    One of the staff member prioritizes having a private phone call rather than helping customers. Very rude and unprofessional service.
  • AM
    Ashley McElroy
    Sep 5, 2025
    1.0
    Worst POSTAL SERVICE EVER!!!! PAID for priority shipping and my item never made it. Went into the post office and the black gentleman with glasses. The same gentleman that sent it out looks it up and tells me that it was stuck in the distribution center. I then tell him that I PAID for it to be delivered and get to its location on time. He then proceeds to tell me that "just because you paid, that does not guarantee that the item will be there"?!?!?! WHAT?!?!? The item still has not made it to the location. DO NOT SHIP ANYTHING FROM HERE!!! It will not make it to the proper destination.
  • SL
    sarah lipscomb
    Jul 27, 2025
    5.0
    My favorite post office

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.