Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 12655 Whittington Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.5
786 reviews
5 stars
63
4 stars
20
3 stars7
2 stars
30
1 star
666
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlight the staff's rudeness and unprofessional behavior, particularly among older employees, leading to a negative customer experience.
Customer Service
Customers consistently report poor customer service, including dismissive attitudes and lack of assistance, contributing to frustration and dissatisfaction.
Package Handling
There are frequent complaints about lost or mishandled packages, with customers expressing concerns over the reliability of mail delivery at this location.
Professionalism
Many reviews indicate a lack of professionalism among staff, with instances of shouting at customers and failing to follow proper procedures.
Overall Experience
The overall sentiment is overwhelmingly negative, with many customers stating they would avoid this location in the future due to their experiences.
- HWH W4 days ago1.0They turn off the phones before 4:50pm
- SNSimone NicholleNov 13, 20251.0The couriers steal your packages. I've had ALL of my packages stolen since 6/2024. Now all my mail goes to my sisters house because of this issue. They do nothing about it. Be ware having anything sent through USPS if this is your zoned office.
- KFKim FOct 21, 20251.0ZERO STARS IF I COULD!!!! Came in this morning 10/21/25 to pick up mail and the older lady with gray hair and purple braid wearing purple lipstick was very unhelpful and had a very dismissive attitude. The girl helping at the mail pickup window moved through the motions as if she wanted to be everywhere but the post office. This was 2 hours after opening and attitude is already bad! No getting, no confirmation of address, and shutting the door after handing over mail. This post office is a disgrace.
- SSSharonOct 11, 20251.0I have been going to this USPS location for over 25 years and the service has gotten so unbearable that I now drive farther just to avoid it. The younger staff are decent, but the older employees at the service desk always seem to be in a terrible mood. Every visit feels tense and uncomfortable. I recently went in to open a PO Box after filling out and printing the correct form online. One of the older clerks immediately dismissed it, saying it was not the right one, even though she admitted the form had recently changed online. When I calmly tried to explain, she shouted in front of everyone, “ARE YOU TELLIN’ ME HOW TO DO MY JOB?” It was loud, humiliating, and completely unprofessional. When I came back to show that my form was correct, she was still rude and condescending. What made it worse was seeing how differently she treated people of her own race, greeting them warmly with “heyyy babyyyy, come on over,” while giving everyone else attitude. It is obvious that profiling is happening here and it is unacceptable. No matter how polite or prepared you are, you will leave feeling drained and disrespected. The energy in that post office is awful. If you value your peace of mind, go to a different USPS location. This one will ruin your day.
- YZYongbo ZhaiSep 23, 20251.0the staff there is very rude and unprofessional. I asked for a tape to attach my shipping label, but they did to provide. Instead, they tried to sell me some expensive tapes in their store. I've never seen mean staff in other carriers. USPS, you need to train your staff!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 12655 Whittington Dr?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office and do they provide photo services?
Yes, many Post Offices accept first-time passport applications and provide passport photo services by appointment. You should complete and print your application form before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most locations require scheduling an appointment online, although limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 12655 Whittington Dr?
Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I get a PO Box at this Post Office?
You can apply online through the USPS website or in person at the Post Office with two valid forms of ID and a completed application.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with your local Post Office for specific lobby hours.
What is the cost for a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
Are there other USPS locations nearby where I might find additional mail and shipping services?
Yes, nearby places include USPS Collection Point, Post Office, and multiple United States Postal Service branches that offer various postal and shipping services.
What nearby places can I visit before or after using the postal services at 12655 Whittington Dr?
You can visit Friendship Circle Community Garden for outdoor relaxation or stop by House of Hookah bar and pub for leisure activities.
How can nearby public transportation or facilities help me access the United States Postal Service at 12655 Whittington Dr?
Nearby postal facilities and community centers help facilitate package delivery and mail services, and landmarks such as natural wellness centers or community gardens can help orient you when finding the Post Office.