Brand Certified
United States Postal Service
1.8(424 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
12955 Willow Place Dr W, Houston, TX
77070, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12955 Willow Place Dr W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
12955 Willow Place Dr W, Houston, TX
77070, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
424 reviews
5 stars
65
4 stars
17
3 stars
15
2 stars
19
1 star
308
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several specific complaints about individual employees.
Efficiency
Long wait times and inadequate staffing were frequently mentioned, leading to frustration among customers.
Package Handling
Numerous reviews highlighted issues with lost or mishandled packages, raising concerns about the reliability of service.
Mixed Experiences
While some customers had positive interactions with specific employees, the overall sentiment leaned heavily towards dissatisfaction.
- GTGenene TaylorFeb 25, 20265.0David was great, I was in there for 2 minutes total. The best time to go is when they open. He polite and efficient.
- AAAlfredoFeb 11, 20261.0Lazy and rude, but what else is new? Fix your drop off bin.
- CDCarl DucenaJan 24, 20265.0A very big thank you to branch manager, Cassandra Watkins, and her team for going above and beyond, as I had been awaiting mail from out of state that was delayed for far too long. Also Thanks so much, Daniella Bates and Mail carrier, Robert.
- HHhectormiguel05Jan 24, 20261.0Nowhere to drop off prepaid packages after hours. The drop box is always broken. Will it ever get fix?
- MMMichaelJan 20, 20261.0Welcome to Your USPS. Your tax money at work. The only place they make money and only 1 person working the front.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 12955 Willow Place Dr W?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment using the USPS online scheduler; some limited walk-in passport hours are also available at select locations.
What are the operating hours of the United States Postal Service at this location?
The post office is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I rent a PO Box at this USPS location?
You can reserve a PO Box online at USPS's website and complete the setup in person at the Post Office with two valid forms of ID.
Are PO Boxes accessible outside of regular business hours here?
Most USPS locations, including this one, offer 24/7 access to PO Boxes through the lobby, but access hours may vary so checking with the local office is recommended.
What nearby accommodations can I consider if I visit the United States Postal Service at 12955 Willow Place Dr W?
La Quinta Inn & Suites Houston Willowbrook is a nearby hotel where visitors can stay when in the area for postal services or other activities.
Are there any healthcare facilities near this USPS location?
Yes, nearby healthcare facilities include Misty Willow Healthcare & Rehabilitation Center, Legend Oaks retirement home and hospital, and Ideal ProSolutions Dental, which could be convenient for those combining postal errands with health appointments.
Which nearby places can help me with party or event planning around the USPS location?
Jump & Celebrate, Huper Optik USA, and Autobahn Performance Films are event planning services nearby, useful for organizing events before or after your postal visit.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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