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Brand Certified

United States Postal Service

3.1
(236 reviews)

Business Details

10505 Town And Country Way, Houston, TX
77024, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10505 Town And Country Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10505 Town And Country Way, Houston, TX
77024, United States

Hours

Reviews

3.1
236 reviews
5 stars
111
4 stars
14
3 stars
4
2 stars
9
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some employees are praised for their friendliness and helpfulness, others, particularly Kim, are criticized for rudeness and poor service.

Appointment Issues

Many customers reported problems with passport appointments, including cancellations and inconsistent information about walk-in services.

Staffing Concerns

Several reviews mention understaffing issues, leading to long wait times and inadequate service.

Positive Experiences

Despite negative feedback, numerous customers highlighted positive interactions with specific staff members, indicating that some employees provide excellent service.
  • JK
    Joanna K
    Feb 23, 2026
    1.0
    says that package was not delivered and is at usps office since customer requested it- they never attempted to deliver the package and i never requested anything.
  • YL
    Yonny Liang
    Feb 16, 2026
    1.0
    I came at 4:30 pm and it was already closed
  • RH
    Ruth Hernandez
    Jan 20, 2026
    5.0
    The bes post oficce, miss kim, Alicia and will, are the best!
  • DS
    Dima Shammout
    Dec 31, 2025
    2.0
    Went there for passport, unfortunately Alisha was helping us! she was nice and friendly but didn't help us properly writing the right details on the check which cased the application to be delayed and we had to resent another check. The post office even charged us again for shipping fees to sent the new check.
  • RA
    Regina Amirova
    Dec 4, 2025
    5.0
    Had to drop off some mail there this morning and had a very pleasant experience with the clerk. Very friendly and extremely helpful

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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