Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 10505 Town And Country Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
10505 Town And Country Way, Houston, TX
77024, United States
Hours
Reviews
3.1
230 reviews
5 stars
109
4 stars
14
3 stars
4
2 stars
8
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some employees praised for their kindness and efficiency, while others, particularly Kim, received multiple complaints for rudeness and unprofessional behavior.
Appointment Issues
Several customers reported problems with passport appointment scheduling, including cancellations and confusion over walk-in policies, leading to frustration.
Staff Competence
While many customers appreciated the helpfulness and professionalism of certain staff members, there were complaints about staff incompetence and lack of training, particularly regarding passport services.
Cleanliness and Environment
Some reviews noted cleanliness and a pleasant environment, while others pointed out issues like a dirty lobby and broken facilities.
Overall Experience
Overall, experiences varied widely; some customers had excellent service and left satisfied, while others had negative encounters that left them frustrated.
- VNVanessa NavarroOct 30, 20251.0I made an appointment at this location and as soon as I walked in the black lady with long braids and glasses gave us the nastiest look and asked if anybody was there for passport appts and we said we were. It was 12:55 our appt was at 1:15 so we got there early since in the email it says arrive 15 min early. She let us know she had already done the 1pm appointment. Right away she sends us outside to the waiting room and tells us to wait out there she will come and get us when she is ready, I said ok cool. It’s 1:30 i go back in there to remind her just in case she forgets and when I walk up to her she sighed rolled her eyes and said “i have to take care of all these people then I will get to you” mind you it was one person behind me. She made it seem like the place was super busy and I had an appointment. She seemed super lazy and she was being nice and talkative to the other customers except for me. I don’t know why this lady was so rude to me. It cost nothing to be nice to people? This location advertises they do walk ins but when you show up they tell you they are understaffed and can never help you. I tell her then what was the point of making the appointment? Right away she says “I’m not going to go back and forth with you you can talk to a supervisor out there” . Basically she did not want to help me whatsoever I don’t know what her problem was but she seemed very hateful. Another male employee shows up no help by the way he told me “theres no supervisor here whatever she says goes she will help you when she wants too”. He did not seem to care. If you don’t like your job then find another one!!!!! I just wanted my kids passports and they were making it so complicated for me. At the end another employee helped me out I guess the woman refused to do my application because they had told me she was the only one doing them . I felt very discriminated here by the way I’m hispanic. So beware guys if you make an appointment they will help you IF THEY WANT TOO. By the way i had my other childs passport done here a month prior and kim got it done in about 15 minutes. This woman could have processed my application in the time she had me waiting out there. The place was not busy at all and people kept walking in and out the whole time.
- TATom AOct 21, 20255.0I talked with Bill on the phone and Will over the counter. Both guys are super nice, kindly helped me with collecting my lost package. It was the best experience I've ever had with USPS office.
- SMsebastian maarraouiOct 20, 20255.0Cory is an incredible employee. I saw him assist his customers with kindness, competence and compassion - really understanding what each person needed and assisting them in the best way. Makes the day a bit brighter for those who came by him. Thanks for the help Cory!
- LBLauri BSep 24, 20255.09/24/2025: I made an appointment online to get my passport application filed/renewed. The online appointment scheduling was easy. One thing to note, I tried 4 times to get the authorization code to be sent to my phone via text, but it would not work. I had to have it emailed instead. No worries, just letting others know the issue. I was helped almost immediately for my appointment time. The guy was very nice and helpful. I wish I would have gotten his name. Receipt notes: Clerk #5 on 9/24/2025 at 10:40 AM (my appointment was at 10:30 AM). I was there for maybe 15 minutes total. I was truly expecting at least 45 minutes. Everything was easy, fast, professional, and convenient. There is so much surrounding a passport, so it's hard to know where to go and what to do. I already has my photos done at Walgreens a week prior and I completed my paperwork prior to my post office appointment. Doing this will shorten your appointment time. Nonetheless, I was super happy with Clerk #5. He made my day by making my appointment a breeze. Thank you, Sir!
- UTUyen TranSep 11, 20255.0I visited this USPS location last Saturday around 9:30 AM. A male staff member helped me very kindly. Even though I was unfamiliar with the procedures and needed a lot of assistance, he patiently guided me through everything without any complaints. His professionalism and friendly attitude made the experience smooth and stress-free. Highly appreciated!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 10505 Town And Country Way?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can usually take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours may be available.
What are the operating hours of this USPS location?
Monday to Friday: 7:30 AM to 5:00 PM; Saturday: 9:00 AM to 2:00 PM; Sunday: Closed.
How do I get a PO Box at the United States Postal Service on Town And Country Way?
You can apply online for a PO Box or visit the location in person with two valid IDs and a completed application form.
Is 24/7 access available for the PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours can vary, so check with this location for specifics.
What nearby places can I visit around the United States Postal Service at 10505 Town And Country Way?
Near this location, you can visit Texas Gulf Bank for banking needs, T-Lites Candle Company for home goods, and Post Office Memorial Park for outdoor activities.
Are there dining options close to the United States Postal Service location?
Yes, you can enjoy restaurants nearby like Texas de Brazil steakhouse and Casa Comali Mexican restaurant after your visit.
What nearby services are available if I need travel or business help near the Post Office?
Star Class Travel offers travel and tour services, and RSD Team Solutions, Inc. provides business consulting and marketing services nearby.