United States Postal Service

2.0
223 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11805 Chimney Rock Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11805 Chimney Rock Rd, Houston, TX
77035, United States

Hours

Reviews

2.0
223 reviews
5 stars
39
4 stars
15
3 stars
10
2 stars
8
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.

Delivery Issues

Many customers reported problems with mail delivery, including lost packages, incorrect deliveries, and delays.

Staff Attitude

Several reviews mentioned a lack of professionalism and care from staff, with some employees being described as lazy and disrespectful.

Cleanliness and Maintenance

Customers noted that the post office was not well-maintained, with issues such as cleanliness and broken kiosks.

Positive Experiences

Despite the negative feedback, some customers did report positive interactions with specific staff members who provided helpful and friendly service.
  • GG
    G
    Dec 16, 2025
    5.0
    Easy self drop option.
  • KK
    Kat
    Dec 13, 2025
    4.0
    Post office staff continue to be friendly & helpful. Lines are short when I go in & Move fast although rarely staffed by more than one staffer.
  • HQ
    Hunter qu
    Oct 31, 2025
    1.0
    I have so many package , they refuse my package , i get pick up first they do not pick up , i drop here, they do not want it ask me to drop on sam houston collect center? 77035 my package was same they do not want recive.???what the point?
  • AA
    Alexandra
    Oct 20, 2025
    5.0
    Quick, friendly and efficient service!
  • CK
    Carmen Keith
    Oct 13, 2025
    1.0
    Horrific customer service. Lazy. Waste of our tax dollars

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.